Top Operations & Support Jobs

Provide onsite technology support and service delivery at revenue-generating locations. Responsibilities include hardware/software installation and maintenance, preventive maintenance, incident/problem/change management, disaster recovery, asset/configuration management, end-user training, and collaborating on projects and vendor solutions to ensure high uptime and client satisfaction.

Provide Tier 1 bilingual (English-Spanish) customer support via phone, email, chat, and ticketing. Troubleshoot standard configuration and software issues, document cases, escalate complex problems, deliver one-on-one training, coordinate with internal teams, and follow up to ensure resolution and high customer satisfaction.

Provide Tier 1 bilingual (English-Spanish) customer support via phone, email, chat, and ticketing systems. Troubleshoot standard issues, document cases, coordinate escalations, deliver one-on-one training, and follow up to ensure satisfactory resolution while working in a metrics-driven contact center.

Provide advanced contact center support and act as escalation point for complex customer, dealer, and carrier issues. Train and mentor reps, monitor queues and trends, manage backlogs, liaise with IT/Product, and assist with reporting, analysis, and process improvements. Maintain professional relationships and work varied shifts with occasional travel.

Provide Tier 1 bilingual (English-Spanish) customer support via phone, email, chat, and ticketing systems. Troubleshoot standard issues, document cases, escalate complex problems, deliver one-on-one training, coordinate with internal teams, and maintain positive customer relationships in a metric-driven contact center.

Provide Tier 1 bilingual (English-Spanish) customer support via phone, email, chat, and ticketing. Troubleshoot common issues, document cases, escalate complex problems, deliver one-on-one training, coordinate with internal teams, and follow up to ensure customer satisfaction in a metric-driven contact center.

Provide multilingual (English-Spanish) Tier 1 customer support via phone, email, chat, and ticketing. Troubleshoot standard issues, document cases, escalate complex problems, deliver one-on-one training, coordinate with internal teams, and maintain positive customer relationships while meeting contact-center metrics and schedule flexibility requirements.

Conduct on-site physical and financial audits of dealer inventories and titles, assess dealer risk, document findings, present results to Operations/Risk leadership, assist with repossessions and collateral logistics, and maintain customer-facing relationships while traveling extensively within the assigned territory.

Conduct on-site physical and financial audits of dealer inventories to assess risk, verify collateral, document findings, and present results to Operations, Risk, and leadership. Support recovery/repo activities, collect documentation/payments, and recommend next steps to mitigate portfolio risk. Heavy regional travel and extensive driving required.

Conduct on-site physical and financial audits of dealer locations to assess portfolio risk, verify inventory and titles, document findings, present results to internal teams and dealers, assist recovery/repossession activities, and support underwriting and operations through detailed reporting and follow-up.