Top Operations & Support Jobs

Process and verify vehicle titles, resolve title issues with clients and DMVs, manage lien perfection and releases, monitor title aging, handle escalations, maintain policies and training materials, train team members, and support vault/mail operations and departmental reporting.

Remote fraud prevention role supporting Autotrader and Kelley Blue Book marketplaces. Investigate flagged listings, validate sellers, analyze transactional patterns, execute mitigation actions, handle escalations, review documentation, and document outcomes. Participate in projects, backup team functions, and ongoing training to reduce fraud risk and protect marketplace integrity. Requires shift availability including rotational Saturdays.

Handle inbound calls, chats, and SMS from automotive dealers and auctions to resolve account and service inquiries for NextGear Capital. Use proprietary software for case management, document resolutions, escalate complex issues, make outbound calls as needed, meet quality and productivity metrics, and work a flexible hybrid schedule with occasional mandatory overtime.

Provide on-site administrative support for sales and rental functions: prepare quotations/orders, verify sales documentation, process invoices/payments, license sold trailers, update inventory and customer profiles, handle rental contracts and billing, manage multi-line phone calls and email correspondence, maintain files and office supplies, and perform general clerical duties to support branch operations.

Supervise an Operations Management team supporting Central Dispatch. Allocate work, monitor performance, analyze workflows and performance data, recommend process improvements, manage project timelines, and collaborate cross-functionally to meet operational targets and customer service goals.

Provide Tier 1 customer support via phone, email, chat and ticketing; troubleshoot recurring issues, document interactions, deliver one-on-one training, follow up across teams, apply security processes to customer records, and ensure high customer satisfaction in a metrics-driven contact center.

Provide phone, email, and chat technical support for Dealertrack/Cox Automotive products. Troubleshoot application and system issues, log cases in CRM, escalate or liaise with product teams, train customers on procedures, and follow quality standards to resolution while working scheduled shifts.

Provide phone, email, and chat technical support for Cox Automotive/Dealertrack products. Troubleshoot and document system issues, log cases in CRM, train customers on procedures, escalate and liaise with other teams, and follow quality and service standards until resolution.

Handle inbound calls, chats, and SMS from dealers and auctions, resolve account and service inquiries, document case activity, escalate complex issues, make outbound calls as needed, use proprietary software for case management, and meet quality, production, and schedule metrics in a hybrid call center environment.

Provide phone, email, and chat technical support for Cox Automotive/Dealertrack products. Troubleshoot system issues, log cases in CRM, escalate to internal teams, train customers on procedures, and follow up to resolution while meeting quality standards and shift requirements.