Top Operations & Support Jobs

Provides first-level HR service center support through phone, email, chat, and SMS. Handles and documents employee inquiries involving HR, payroll, benefits, and leave; researches solutions, resolves issues, escalates complex cases, and follows up through closure. Uses ServiceNow, Bomgar, AI tools, and other HR systems while protecting confidential information, meeting service-level and quality standards, and supporting employees across multiple time zones.

Provides bilingual English-Spanish HR service center support through phone, email, chat, and SMS. Creates and resolves ServiceNow cases involving HR, payroll, benefits, and leave inquiries; researches policies, troubleshoots system issues, escalates complex matters, protects confidential information, and meets service-level and quality standards. Uses AI tools and multiple HR systems to improve case documentation and customer resolution.

Provides bilingual English and Spanish HR customer support through phone, email, chat, and SMS. The role manages ServiceNow cases, resolves payroll, benefits, leave, and general HR inquiries, troubleshoots system issues, documents interactions, follows up on open cases, escalates complex matters, protects confidential information, and meets service-level and quality standards.

Provides remote technical customer support for Dealertrack DMS Fixed Ops products through phone, email, and other channels. Troubleshoots product and system issues, answers usage questions, documents cases in CRM systems, meets support service-level goals, manages multiple tickets, follows up with customers, and coordinates with internal teams. Requires flexible scheduling, including weekends and overtime, and the ability to work independently while maintaining strong communication and problem-solving skills.

Supports Microsoft 365 operations by collaborating on projects, analyzing data, improving processes, and assisting with SharePoint, Teams, and Exchange services. The intern will help create troubleshooting documentation, promote user awareness, identify proactive resolutions, and support organizational change initiatives while developing enterprise technology and communication skills.

Processes incoming vehicle titles and documents through sorting, data entry, scanning, VIN verification, barcode association, filing, retrieval, auditing, and shipment or release. Maintains secure title records, operates and cleans mail-processing equipment, and performs repetitive production work accurately in a fast-paced environment. The role requires strong organization, attention to detail, teamwork, and adherence to procedures.

ServiceNow Support Interns assist with platform operations, maintenance, troubleshooting, end-user technical support, system monitoring, reporting, documentation, and feature updates. The role provides hands-on experience with IT service management while collaborating with team members on planning and execution. Candidates should be pursuing a relevant bachelor's degree, demonstrate analytical and communication skills, and have foundational knowledge of Microsoft Office 365, software development, and cloud applications.