Top Senior Customer Success Jobs in Omaha, NE

Manage pooled, one-to-many digital customer engagements using Gainsight, automation, and AI to identify at-risk accounts, restore health via short high-impact interventions, drive adoption, and improve renewal outcomes while collaborating with Sales, Support, and Services.

Manage a portfolio of U.S. public sector accounts to drive adoption, retention, expansion, and satisfaction of the GitLab DevSecOps platform. Translate pre-sales plans into measurable objectives, coach customers on Git, CI/CD, and DevSecOps best practices, coordinate cross-functional responses, and use project management to deliver customer enablement and success initiatives.

Lead Customer Success to ensure outcome-based value realization, reduce churn, improve retention, enable expansion, build segment-specific playbooks, orchestrate cross-functional execution, and manage a Customer Success leadership team focused on KPIs like GRR, NRR, CSQLs, and customer health.

Serve as primary client contact from implementation through production, managing tickets, data refreshes, system updates, and SLAs. Provide analytical support, translate healthcare data into actionable insights, coordinate with US and offshore engineering teams, drive adoption and client outcomes, and ensure data quality, security, and client satisfaction.

Leads and develops a team of Customer Success Engineers responsible for onboarding, adoption, resilience maturity, customer health, executive engagement, renewal readiness, and expansion support. Establishes scalable success practices, measurable customer outcome plans, health scoring, reporting, and operational standards. Partners with Sales, Renewals, Product, Support, Professional Services, and Technical Account Management while serving as an escalation point for strategic enterprise customers. Drives technical capability, coaching, continuous improvement, retention, and revenue-aligned customer success outcomes.

Own a portfolio of strategic educational SaaS accounts, guiding executive stakeholders through onboarding, adoption, value realization, retention, and expansion. Build trusted relationships, lead business reviews, establish customer Centers of Excellence, track success metrics, mitigate risks, and advocate for customer needs cross-functionally. Provide expert guidance on Jamf solutions, Apple ecosystems, enterprise IT workflows, and deployment strategies.

Own strategic enterprise health system accounts, driving retention, expansion, and long-term partnerships. Advise revenue cycle executives, guide clients through No Surprises Act and IDR workflows, lead account planning and QBRs, resolve complex issues, and translate account analytics into recommendations. Build scalable client success playbooks and frameworks, synthesize client feedback for internal teams, and influence Product, Engineering, Operations, and Sales without direct reports.

Own post-sales relationships for Fortune 500 clients, lead enterprise-scale implementations and HRIS/ATS integrations, develop executive success plans, train client teams, analyze and present ROI/KPIs, drive adoption and upsells, and represent customer needs to Product and engineering to ensure compliance and strategic impact.

Own the entire post-sale client lifecycle: onboard customers, review AI-generated compliance documents, deliver updates from regulatory monitoring, run upsell campaigns, retain and expand accounts, and feed product feedback to the founder. Build processes and define client success at an early-stage SaaS startup.

Lead Customer Success for enterprise HR clients by owning onboarding, engagement, renewal, and expansion. Build scalable onboarding and enablement, track customer health and ROI, facilitate executive workshops, and feed customer insights into product and GTM. Hire and develop a high-performing CS team and partner cross-functionally.

The Customer Success Manager will enhance provider customer relationships, drive solution adoption, manage customer lifecycle, and promote renewals through strategic guidance and operational excellence.

Leads and develops a customer success team managing high-value accounts. Drives renewals, expansions, retention, customer satisfaction, and churn reduction through data-informed strategies. Partners with Sales, Product, Marketing, and Operations on workflows, account growth, resource allocation, and process improvements. Presents performance insights to leadership and improves customer success playbooks, training, and best practices.

Manage enterprise customer relationships for a SaaS platform, serving as the primary contact, conducting business reviews, developing success plans, monitoring customer health, driving retention and advocacy, analyzing ROI, and reporting success metrics. Collaborate with internal teams to resolve issues, gather product feedback, and support customer growth. The role requires strong SaaS knowledge, CRM proficiency, team leadership experience, and 25–40% travel.

Own a portfolio of 20–30 enterprise employer accounts, leading retention, renewals, pricing coordination, executive relationships, and account recovery. Use enrollment, engagement, outcomes, claims, billing, and ROI data to diagnose performance and demonstrate customer value. Build multithreaded relationships, identify renewal risks and cross-functional breakdowns, coordinate internal resolution, and improve member access and engagement. The role operates remotely with travel of up to 15%.

The Customer Success Manager drives customer retention and satisfaction for enterprise clients, ensuring smooth onboarding and effective issue resolution while collaborating across teams to enhance customer experience.

Optical Customer Success Engineers at Nokia provide expert technical support, foster relationships, and ensure customer satisfaction through proactive services and onboarding support.

The Strategic Customer Success Manager will drive engagement and retention for healthcare clients, ensuring they gain maximum value from Clarium's AI-powered platform through proactive relationship management and cross-functional coordination.

Lead customer success for revenue cycle management (RCM) across MSK/provider partners: onboard customers, manage third-party billing vendors, diagnose and remediate revenue leakage, guide front- and back-end RCM operations, produce monthly performance reports, translate RCM data into executive insights, and inform product through customer feedback.

Own end-to-end retention and success for a portfolio of public sector SaaS accounts: onboard, drive adoption, conduct EBRs, mitigate churn, manage renewals and procurement, coordinate cross-functionally, support growth, and mentor junior CSMs.

The Customer Success Manager will be responsible for driving client success, managing enterprise accounts, and ensuring customer satisfaction through effective communication and relationship building with stakeholders.

We are seeking a Customer Success Engineer to manage post-sales relations, ensuring customers maximize Akeyless platform use through technical guidance and support.

Support Emiri client deployments by identifying issues, coaching teams, managing communication, and driving continuous improvement in operations and user experience.

This Customer Success Manager role focuses on strategic partnership with health system executives, improving patient outcomes through AI-driven insights, and driving account retention and growth.

The Customer Success Manager will build relationships, drive product adoption, and ensure customer satisfaction and renewals within strategic accounts. Responsibilities include managing client interactions and escalating issues for resolution.

The Senior Customer Success Manager drives customer onboarding, engagement, and retention while managing risks and relationships across accounts to ensure measurable ROI.