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Provides technical support to employees through helpdesk channels, resolving hardware, software, access, and application issues. Manages tickets, deploys and maintains workstations, implements patches and updates, documents procedures, prepares reports, trains users, investigates recurring problems, and follows information-security, banking-compliance, and change-management requirements. The role may require travel between regional offices for deployments and onsite troubleshooting.

Own the product UX and evolve 360 Privacy’s design system across product interfaces, prototypes, reports, and business materials. The role maintains tokens, components, documentation, and reusable patterns; creates high-fidelity AI-assisted prototypes; designs accessible, data-heavy PDF risk reports; and partners with product, engineering, leadership, marketing, sales, and CX. Success requires independent UX ownership, strong visual and information design, technical understanding of implementation, and effective adoption of the system by engineers and other teams.

Travel nationwide and to Canada to install, replace, maintain, and repair point-of-sale systems at customer sites. Troubleshoot technical issues, train customers during launches, manage equipment and inventory, document work, submit expenses, and coordinate itineraries with dispatch. The role requires continuous weekday travel, weekend and holiday availability, overnight stays, physical labor, and flexible extended shifts. Spanish fluency may be required, along with a valid driver’s license, passport, TSA-compliant identification, and residence near Phoenix.

Own employee relations cases from intake through resolution, including workplace investigations, employee and witness interviews, documentation, corrective action, performance management, and supervisor coaching. Apply HR policies consistently, facilitate difficult conversations, identify legal and compliance risks, and escalate appropriately. Analyze workforce trends and partner with HR, Operations, Safety, Benefits, Payroll, and Talent Acquisition in a 24-hour manufacturing environment requiring occasional schedule flexibility.

Provides day-to-day customer service and account support for surety business, including new and renewal processing, endorsements, audits, cancellations, correspondence, bond file maintenance, reporting, and coordination with underwriters, agents, and principals. The role also supports IT requests, maintains client relationships, assists with employee training, and ensures account information and documentation are accurate.

Engineer and support business-critical terminal platforms, including TOS, GOS, integrations, middleware, databases, infrastructure, and field technologies. Troubleshoot complex production issues, manage deployments and upgrades, improve reliability and monitoring, maintain documentation and recovery procedures, and support incident, problem, change, and disaster recovery practices. Provide technical escalation guidance while partnering with engineering, infrastructure, terminal operations, administrators, vendors, and external partners.

Own a portfolio of customer accounts from invoicing through resolution. Manage collections, aging, payment application, deductions, chargebacks, credit holds, and customer account discrepancies. Run accounts receivable reports in SAP S/4HANA, support credit reviews, and collaborate cross-functionally to resolve issues. Use AI and other tools to improve workflows while helping teammates adopt SAP processes.

Leads the accounts receivable and credit team through an SAP S/4HANA transformation. Oversees collections, cash application, deductions, disputes, credit reviews, reporting, controls, and audit readiness. Manages and develops employees, supports system implementation and stabilization, improves workflows, and champions AI and automation adoption. Partners with Sales and Customer Experience while providing collectibility assessments and write-off recommendations.

Manages the design, implementation, administration, compliance, promotion, and rollout of employee benefits programs. The role supports benefits initiatives, manages vendor and partner relationships, collaborates on competitive offerings, and ensures programs align with organizational goals and regulations. This hybrid position reports to the Senior Director of Benefits and is based in New York City.

Serve as the primary technical advisor for premium OCI customers, providing onboarding, infrastructure troubleshooting, incident management, architecture guidance, operational health reviews, and proactive optimization. Manage escalations, improve customer adoption and retention, coordinate cross-functional teams, recommend automation and best practices, and contribute to technical documentation and runbooks.

Manages, services, and grows an agricultural loan portfolio from the Searcy branch. Builds customer relationships, recommends financial products and services, supports customer retention and acquisition, and uses strategic selling, analytical, communication, and problem-solving skills to meet agricultural customers’ financial needs.