Top Customer Success Jobs in New York City, NY

The Senior Customer Success Manager at BetterCloud is responsible for overseeing the post-sale relationships of 15-25 customer accounts, ensuring they achieve their goals with the software. This role involves onboarding customers, providing ongoing engagement, gathering feedback, and advocating for customer needs, all while maintaining strong relationships and driving customer satisfaction.

The Customer Success Manager in Commercial Insurance is responsible for driving retention and growth of clients, enabling successful adoption of Shift technology, collaborating with various teams, and representing the voice of the customer. This role requires deep industry knowledge in commercial lines insurance and at least 5 years of experience in the insurance industry, particularly in investigations and underwriting.

As an Enterprise Customer Success Manager, you will build and maintain relationships with enterprise customers, ensure successful onboarding, drive product adoption, represent customer needs internally, manage renewals, identify upsell opportunities, monitor customer health metrics, conduct strategic reviews, and deliver training sessions.

As a Law Enforcement Response Specialist at MediaLab, you will handle legal requests and processes from law enforcement agencies, maintain records, and ensure compliance with legal standards. You will also contribute to refining internal procedures and work closely with cross-functional teams for effective communication. This role requires discretion, problem-solving skills, and the ability to handle sensitive information professionally.

Expense Specialists at GuidePoint Security support the accounting and payroll teams by processing and auditing employee expense reports, preparing payment lists, and reconciling data in NetSuite. They also help document corporate procedures and communicate effectively within the organization.

An Implementation Specialist I will develop and implement course content, collaborate with project teams to deliver innovative materials, format content according to project specifications, and maintain course content using established systems. The role involves using various software tools and participating in project planning and problem-solving.

The Customer Care Manager oversees an omni-channel contact center, managing both internal teams and BPO partners. Responsibilities include ensuring service level agreements are met, driving process improvements, monitoring performance metrics, and fostering a positive customer-focused culture.