Top Customer Success Jobs in New York City, NY
The Customer Support Specialist will deliver exceptional support to clients using HR tech solutions, focusing on global payments and payroll. Responsibilities include managing customer inquiries, troubleshooting technical issues, documenting interactions, and coordinating with internal teams. The ideal candidate will communicate effectively, resolve issues efficiently, and improve client satisfaction.
The Customer Experience Representative provides exceptional service to small business buyers through email, phone, and web chat interactions. They resolve inquiries, streamline processes, and assist with customer documentation while advocating for customers internally.
The Client Success Associate will support client implementations, provide ongoing customer support, assist with workflow customization, train users on the Valer platform, and develop strong relationships with clients. This role requires strong communication skills and a problem-solving mindset.
As a Customer Success Manager, you will guide clients through the implementation process of FMX software, maintaining customer relationships, documenting success stories, and configuring forms. This role involves frequent communication with customers to ensure satisfaction and adoption of services while spending about 25% of your time traveling for onsite meetings.
The Operations Support Specialist at Cryoport, Inc. is responsible for ensuring the timely delivery of medical supplies to patients. Key tasks include managing the booking orders in the CRYOPDP System, maintaining accurate shipment records, generating status reports, and providing exceptional customer support while coordinating with internal and external stakeholders.
The Senior Customer Success Manager at Vercel manages a portfolio of Enterprise customers to enhance their experience and drive business value. Responsibilities include onboarding, setting success criteria, issue resolution, and identifying expansion opportunities, all while maintaining customer engagement and satisfaction through strategic guidance and collaboration.
The Truterra Customer Success Specialist engages with agricultural retailers to promote data management services, ensuring satisfaction, loyalty, and sales support for sustainable practices. Responsibilities include account management, project oversight, providing training, and maintaining records in a CRM system while analyzing retailer progress and trends.
As a Customer Experience Associate, you will engage with customers to provide exceptional service, manage high-volume communications, troubleshoot challenges, and drive retention and community engagement initiatives. Your role will focus on ensuring customer satisfaction and contributing to the growth of Dow Janes' mission-driven community.
As a Customer Success Engineer at Orca, you will be the primary technical engineer supporting federal post-sales efforts, ensuring successful implementation and operationalization of the Orca Security platform. You will drive product adoption and validate enhancements while cultivating customer trust and sharing expertise in cloud security best practices.
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The Client Success Coordinator is responsible for managing client communications, onboarding new clients, creating programs in Salesforce, providing campaign performance feedback, and establishing processes to enhance efficiency while ensuring client satisfaction throughout their journey with TechnologyAdvice.
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