Top Senior IT Jobs in New Orleans, LA

Lead a globally distributed IT engineering team building enterprise integrations, workflow automation, orchestration, and AI-native workflows. Set technical direction, establish roadmaps, manage delivery metrics, and partner with business and service operations leaders to eliminate manual work. Guide engineers on architecture, CI/CD, testing, and development practices while evaluating emerging automation and AI tools. Build integrations across identity, ITSM, SaaS, and enterprise systems, and grow team capabilities across US and India time zones.

Provides Tier 1 IT support for global associates, troubleshooting Windows and macOS endpoints, networks, identity and access, Microsoft 365, and software issues. Manages onboarding, offboarding, endpoint provisioning, and device administration using Intune, Autopilot, and Jamf. Documents resolutions, supports major incidents, escalates complex issues, and improves support processes. Requires up to 10% domestic and international travel and occasional after-hours support.

Own day-to-day IT and information security operations for a fully remote Mac fleet. Responsibilities include endpoint lifecycle management, identity and access administration, Google Workspace, helpdesk support, asset coordination, CrowdStrike EDR monitoring, DLP controls, Datadog SIEM alerting, security hygiene, access reviews, and SOC 2 and PCI evidence collection. The role requires autonomous ownership, automation, clear documentation, cross-functional collaboration, and approximately 4–6 years of experience beyond ticket-only support.

Administers identity and access management across the user lifecycle, including onboarding, transfers, provisioning, access changes, and offboarding. Supports Active Directory, Microsoft Entra ID, Microsoft 365, Exchange Online, MFA, SSO, Conditional Access, synchronization, access reviews, audits, and compliance validations. Troubleshoots identity and authentication issues, documents procedures, collaborates with HR and IT teams, supports organizational initiatives, and improves efficiency through PowerShell automation and workflow enhancements.

Owns the strategy and execution of eDiscovery and information governance programs across business functions and enterprise platforms. Partners with engineering teams to improve EDRM capabilities, translates regulatory requirements into system controls, manages roadmaps, dependencies, risks, and audit documentation, and validates compliance tooling through comprehensive testing. The role also identifies automation opportunities, responsibly applies generative AI and workflow tools, and drives organizational adoption.

Lead architecture and delivery of IT automations and integrations across platforms (n8n, Airflow, Temporal, Jira). Act as technical DRI for complex automation projects, partner with Security and IAM, build reusable frameworks and documentation, establish engineering standards and code review practices, and mentor peers.

Own IT-specific Sarbanes-Oxley (SOX) compliance for ITGCs and ITACs. Assess SOX readiness for systems and process changes, maintain control documentation, coordinate walkthroughs and remediation, liaise with internal/external auditors, review SOC reports, oversee testing programs, and identify automation and AI opportunities to strengthen controls and reporting.

Own, build, and operate Ro's internal endpoint and VDI systems across macOS, Windows, ChromeOS. Implement IaC, automate workflows (Tines/Okta), deploy software idempotently, contribute to Zero Trust and security tooling (osquery, Santa), support escalations, and participate in on-call rotations while collaborating with IT, Security, and Risk teams.

Leads global IT operations, infrastructure, service delivery, help desk, endpoint management, SaaS governance, IAM, office networks, AV technology, vendors, budgets, compliance, and business continuity. Builds scalable operating models, roadmaps, ITSM practices, automation, and support experiences while partnering with security, finance, real estate, and people teams during global expansion.

Own end-to-end IT support and administration across identity, collaboration, AI, endpoint, and email platforms. Build AI-assisted triage, self-service, and agentic workflows; manage Claude Enterprise and MCP connectors; administer Jamf and Intune fleets; support onboarding and offboarding automation; oversee access reviews, MFA, phishing reports, and basic incident triage. The role requires strong judgment about automation versus human support, cross-functional ownership, and clear, personal communication.

Designs and leads secure, scalable enterprise software architectures and cloud modernization initiatives. The role establishes engineering standards, mentors development teams, and architects platforms using AWS, Kubernetes, microservices, and serverless technologies. Responsibilities include developing AI agents and AI-assisted engineering practices, building Databricks data integration solutions, and implementing identity and access solutions with OAuth2, OIDC, SAML, Okta, and Keycloak. The position is fully remote, requires U.S. citizenship and Public Trust eligibility, and involves less than 10% travel.

Design, deploy, and sustain enterprise Identity Provider (IdP) services and ADFS infrastructure for DoD-scale authentication. Implement and troubleshoot SAML/OAuth/OIDC/WS-Fed, PKI and certificate-based/MFA authentication, manage federation trusts, support SSO and onboarding, and produce technical documentation while collaborating with cybersecurity, AD, cloud, and application teams to ensure highly available, secure authentication services.

Provides on-call proposal and capture support as a color reviewer for key milestones. Evaluates proposal content for compliance, clarity, persuasiveness, customer alignment, competitive positioning, and win themes. Identifies gaps and risks, delivers actionable feedback, and collaborates with Proposal Managers and Capture Leads to improve quality and win probability. Maintains confidentiality and participates in scheduled virtual reviews, sometimes on short notice.

Manages relationships and operations between the WTCHP third-party administrator and Clinical Centers of Excellence. Serves as the internal subject matter expert on CCE workflows, coordinates cross-functional teams, resolves escalations, supports process improvements, facilitates business reviews, and provides operational insights, reporting, and network support. The role manages executive-level provider relationships, ensures compliance with CDC and WTCHP requirements, and supervises at least two staff members.

Provides production database administration and support for mission-critical environments, including performance monitoring, incident response, root-cause analysis, security, and availability. Develops SQL Server database objects, ETL pipelines, dimensional models, data marts, dashboards, and Splunk monitoring solutions. Designs cloud and hybrid database architectures, performs data migrations, validates data integrity, and collaborates with stakeholders on technical requirements and analytics solutions within an Agile environment.

Administers, configures, secures, and optimizes Databricks workspaces across development, test, and production environments. Manages clusters, jobs, workflows, access controls, governance, monitoring, troubleshooting, backups, and cost optimization. Automates provisioning and policy enforcement through infrastructure as code and integrates Databricks with CI/CD pipelines. Provides Tier 2/3 support, documentation, user training, and technical guidance to data engineering, analytics, and data science teams.

Owns IT systems administration and security operations for a fully remote workforce. Responsibilities include managing Microsoft 365 and Google Workspace, endpoint and identity platforms, security tools, access controls, threat monitoring, incident response, vulnerability management, compliance evidence, disaster recovery, vendor relationships, reporting, and operational roadmaps.

Lead global sourcing strategy for IT and indirect categories, drive cost savings and supplier optimization, manage high-value negotiations and supplier risk, partner with cross-functional stakeholders, standardize processes, champion procurement transformation, and develop a global sourcing team.

Leads the strategic direction of backend and full-stack engineering, architects scalable distributed systems and microservices, and drives modernization, reliability, security, and performance initiatives. Designs APIs, data architectures, pipelines, infrastructure, and observability practices; delivers customer-facing service improvements; establishes engineering standards; and mentors engineers. Collaborates across product and technical teams to make architecture and business trade-offs and lead large-scale initiatives from vision through production.

Creates and maintains program reports, supports ePMO operations, troubleshoots ServiceNow issues, assists with reporting migrations, and identifies milestones, risks, and project events. The role facilitates schedule reviews, maintains program records, documents lessons learned, and collaborates with technical and nontechnical stakeholders. It requires experience with ServiceNow, ePMO or similar platforms, cloud solutions, requirements analysis, risk management, and federal program support.

Designs, deploys, modernizes, and supports secure AWS and hybrid-cloud environments. Responsibilities include cloud architecture, networking, IAM, infrastructure as code, automation, observability, incident response, security, migrations, disaster recovery, and platform reliability. The role also mentors engineers, documents technical solutions, evaluates emerging technologies, and applies AI-assisted engineering, AIOps, and cloud capabilities for AI and data workloads.

The Lead Technical Support Engineer resolves complex technical issues, provides mentorship, collaborates with teams, and improves support systems.

Oversee daily IT service delivery across service desk, infrastructure, networks, cloud services, applications, and end-user support. Lead IT staff, contractors, and vendors; manage ITSM processes; ensure system reliability, security, compliance, and lifecycle planning; communicate operational risks and outages; track service metrics; and drive modernization and continuous improvement.

Lead a remote analytics team to deliver dashboards, data products, and decision-support tools. Oversee project plans, stakeholder engagement, data platform modernization, ETL/automation, Tableau/Power BI deployments, statistical modeling, QA, metadata, and staff mentoring to support federal social service programs.

Support global infrastructure as an SME across databases, servers, networks, storage, and application platforms. Provide medium-to-high complexity run-the-business support, incident resolution, project resources, requirements gathering, solution implementation, knowledge articles, and mentoring. Cover 24/7 shifts as required.