As a Senior Principal Engineer, you'll define and drive the technical strategy for customer experience platforms, lead architectural decisions, and mentor engineering teams to enhance customer and agent experiences.

Provides advanced technical support to clients and merchants using Fiserv’s online tools, websites, payment systems, and digital products. Responsibilities include troubleshooting account access, transactions, integrations, hardware, software, and connectivity issues; documenting cases; explaining technical solutions; collaborating with internal teams; and optimizing technology utilization. The role requires customer communication in a high-volume, metrics-driven environment.