Top Operations & Support Jobs in Nashville, TN

Provide 24/7 technical support to clinicians and administrators via phone, chat, and portal. Assist with user account management, training, on-call schedule management, mobile/web troubleshooting, application configuration, and escalate complex issues to cross-functional teams.

Review and process criminal and civil records for accuracy and completeness using InformData systems. Research and resolve discrepancies, apply client-specific guidelines, meet quality and turnaround-time KPIs, support automated processes, and report recurring issues to leadership.

Lead stakeholder discovery and data-driven analysis for claims processes. Translate findings into system requirements, value propositions, business cases, and roadmap inputs. Document processes and requirements, perform cost-benefit and ROI analysis, partner with cross-functional teams, and communicate insights to influence decisions and support implementation.

Review, evaluate, and code large volumes of user-generated content in English and Spanish to client-specific guidelines. Complete paid training, meet performance metrics, perform QA, attend coaching, and work a semi-flexible 16–29 hour weekly schedule including weekend hours.

Lead Net at Work's internal IT organization, ensuring reliability, security, scalability, and performance across applications, infrastructure, cloud, and cybersecurity. Oversee application rollouts, SDLC practices, operations, vendor relationships, budgeting, and acquisition due diligence. Partner with executives and business leaders to align technology roadmaps, governance, and service delivery while building a service-oriented, high-performing IT team.

Provide tier-2 technical support for a construction-focused SaaS: diagnose issues via logs and dashboards, reproduce problems in sandboxes, troubleshoot QuickBooks Online integrations, escalate reproducible bugs to engineering, manage long-running cases, and produce troubleshooting documentation and Help Center content.

Monitor residential and small-business alarms, handle inbound/outbound alarm calls, verify incidents, dispatch authorities, contact responsible parties, provide technical support and troubleshooting, resolve account and billing issues, de-escalate customers, document alarm handling, and participate in training and development.

Advise as an outbound Playbook Architect: design multi-channel, intent-driven outbound sequences, write copy frameworks and AI prompt logic, and deliver ready-to-launch playbooks that maximize replies and booked meetings. Work asynchronously as an equity-bearing advisor while keeping a full-time job.

Administer and optimize the Learning Management System, manage daily training operations and schedules, provide user technical support, track and report training metrics, maintain workflows and documentation, and collaborate across teams to deliver accessible, high-quality public trainings.

Lead advanced administration, configuration, and optimization of the ServiceNow platform. Manage instance health, modules, upgrades, integrations, scripting, security/compliance, reporting, and mentor junior admins while identifying automation and performance improvements.