About Trevor:
The Trevor Project is the leading suicide prevention and crisis intervention organization for LGBTQ+ young people. Trevor offers 24/7 crisis services, connecting highly trained counselors with LGBTQ+ young people whenever they need support. To drive prevention efforts, The Trevor Project also operates robust research, advocacy, education, and peer support programs. We’ve been saving lives every day for over 25 years.
Every day, and in every role, our staff contribute to our critical mission of ending suicide among lesbian, gay, bisexual, transgender, queer & questioning young people by embodying our values:
Heart - We care deeply and commit to do what matters
Integrity - We build trust through our words and actions
Community - Together, we are an unstoppable force for good
Belonging - We serve as allies to the mission, and to each other
Progress - We continually move onward and upward
Applicants and staff must be authorized to work for any employer in the United States. The Trevor Project will not sponsor an employment visa for this position.
Role: Public Training, LMS Specialist
Location: This role will be remote in the continental United States, Alaska, or Hawaii
Reports to: Public Training Senior Manager
Eligibility: Authorization to work for any employer in the United States is required. The Trevor Project will not sponsor a work visa for this role.
Classification: Exempt Full Time
Union Role? Yes
Starting Salary Range: $68,640/yr
Summary:
This role structures and optimizes the LMS configuration and coordinates the daily operations of the Public Training team’s systems, schedules, and user support. This person will maintain the Public Training team’s schedules and updates for both synchronous and asynchronous learning experiences. Responsibilities include providing system and user support for the learning management system (LMS); managing the Public Training’s team’s schedules; devising and maintaining a training update schedule; analyzing and reporting on training metrics; updating system workflows and maintaining documentation to improve learning experiences; and collaborating with the Public Training team and across teams to ensure audiences receive state-of-the-art, accessible educational opportunities from Trevor. They bring strong planning, problem-solving, and detail-oriented skills to the team.
Roles and Responsibilities:
Provides system administration for the Learning Management System (LMS), including daily management, assigning and registering users, and regular maintenance
- Structures and optimizes LMS configuration, such as setting up and updating integrations, sub-portals, teams, permissions, and related system operations, to align with training and organizational objectives
Manages daily operations and logistics for the Public Training team, such as scheduling, record-keeping, attendance, vendor coordination, and related tasks
Updates system workflows, maintains documentation, and recommends improvements to enhance training experiences
Creates schedules for timely training updates and archives content on schedule
Tracks, analyses, and reports training metrics, such as attendance, completion rates, usage, and creates both custom and scheduled reports for stakeholders
Providers excellent technical support for diverse audiences and resolves user issues with professional, positive communication skills, both verbally and in writing
Plans for training capacity by regularly reviewing LMS usage, cost analysis, public training staffing schedules, training requests, and aligning those variables with Trevor’s goals and the needs of the audiences we serve
Collaborates with Public Training team and across teams to ensure we serve Trevor’s audiences with cutting-edge, accessible trainings that align with both short- and long-term goals
Enhances user experience across training systems, including the LMS, such as incorporating partnership branding as applicable
Ensures security for Trevor and our users by abiding to LMS and online best practices
Learn eagerly, share knowledge appropriately, and improve continuously
Demonstrate successful planning and problem-solving skills, including multitasking and working well within tight timelines
Work, communicate, and collaborate effectively with others
Demonstrate attention to detail and accuracy in all work
Demonstrate a commitment to fostering and maintaining an environment of belonging
Other relevant duties and responsibilities as assigned
Minimum Qualifications:
Subject matter expert in learning management system (LMS) administration
3+ years experience managing and enhancing LMS users' learning experiences
3+ years experience in daily administration and scheduling for training teams
Demonstrated ability to schedule, maintain, support, track, analyze, and report on learning experiences
Demonstrated history as a detail-oriented, self-motivated, and collaborative strategist
Demonstrated knowledge and understanding of LGBTQ+ young people, including the unique challenges they face
Demonstrated commitment to staff wellness, with a trauma-informed approach, recognizing and addressing the unique challenges and stressors that volunteers face in crisis intervention work
Strong resilience and adaptability in handling crisis situations, with the ability to remain calm and provide effective support during challenging circumstances
A quiet, private work environment with high-speed dedicated broadband internet access (minimum 10Mb down/5Mb up)
Proficiency in:
Learning management system (LMS) management for learning experiences
Training team administration
Technical support
Customer service
Reporting and analytics
Spoken and written English
Skills Required
- Subject matter expert in learning management system (LMS) administration
- 3+ years experience managing and enhancing LMS users' learning experiences
- 3+ years experience in daily administration and scheduling for training teams
- Ability to schedule, maintain, support, track, analyze, and report on learning experiences
- Detail-oriented, self-motivated, and collaborative strategist
- Knowledge and understanding of LGBTQ+ young people and their unique challenges
- Commitment to staff wellness with a trauma-informed approach
- Resilience and adaptability in handling crisis situations
- Quiet, private work environment with high-speed dedicated broadband internet access (minimum 10Mb down/5Mb up)
- Proficiency in LMS management for learning experiences
- Proficiency in training team administration
- Proficiency in technical support and customer service
- Proficiency in reporting and analytics
- Spoken and written English
