Top Customer Success & Experience Jobs in Nashville, TN

Own a portfolio of strategic B2B SaaS accounts, driving retention, expansion, and measurable customer outcomes. Build account strategies, identify risks and opportunities, lead executive conversations, and connect product usage to business value. Use AI-generated account signals to prioritize work and manage evolving workflows. The role requires approximately 20% travel for customer meetings, team gatherings, and company events.

Manage a portfolio of customers using Reunion PWA to ensure prevailing wage and apprenticeship compliance. Deliver audited reports, build scalable data collection processes, lead onboarding and training, represent customer needs to product and engineering, and drive adoption, retention, and growth through technical guidance and compliance expertise.

Manages healthcare client portfolios through onboarding, implementation, delivery, retention, and growth. Builds trusted client relationships, leads cross-functional and vendor teams, develops implementation and communication plans, tracks account metrics, manages risks, delivers training, prepares executive presentations, and drives client satisfaction. Requires healthcare experience, specifically Risk Adjustment and Quality of Care, along with complex project leadership, data analysis, strategic communication, and weekday travel.

Serve as the primary technical advisor for enterprise accounts, supporting adoption, integrations, troubleshooting, escalations, and solution optimization. Build strong client relationships, guide implementation and technical best practices, coordinate with Product and Engineering, and identify risks and improvement opportunities. Support customers across multiple time zones while influencing retention, satisfaction, product development, and long-term business value.

Lead customer enablement, strategic account delivery, research consulting, and self-service success for a software-enabled consumer insights platform. Ensure first-project success, retention, high-quality research execution, and effective subscription utilization. Partner with Sales, Research, and Product on solution design, scoping, pricing, GTM enablement, customer expansion, and process improvement. Guide research projects involving survey design, statistical analysis, reporting, and actionable recommendations.

Manages relationships with key biotech and healthcare accounts as the primary customer contact before, during, and after testing. Provides product and service support, coordinates information collection, monitors ordering patterns, resolves operational issues, documents feedback, and collaborates cross-functionally on tailored solutions and process improvements. The role supports customer and patient satisfaction, coordinates internal projects, maintains stakeholder communication, and requires travel up to 60% within the assigned territory and to company meetings.

Own post-implementation customer relationships for government and enterprise SaaS clients. Drive adoption, value realization, retention, renewals, and account expansion through success plans, training, proactive outreach, health monitoring, and quarterly business reviews. Collaborate with Support, Product, Engineering, Sales, and Professional Services while advocating for customer needs and influencing product priorities. The role requires customer site visits one day weekly within driving distance of New Jersey.

Own a portfolio of B2B employer customers, providing onboarding, implementation, ongoing support, relationship management, benefits administration guidance, and cross-functional issue resolution. Drive retention, customer value, upselling, and cross-selling while supporting high-volume enrollment periods. Use AI tools, automation, Jira, Microsoft Office, and Salesforce to improve customer experiences, workflows, reporting, and operational efficiency.

Lead Helium 10’s customer experience organization, overseeing Customer Success, Support, Managed Services, and Sales. Develop scalable human- and AI-powered strategies that improve adoption, retention, renewals, expansion, and revenue. Build customer health programs, optimize lifecycle processes, advocate for customer needs, partner cross-functionally on product strategy, and develop high-performing teams across a B2B SaaS environment.

Lead Helium 10’s customer experience organization and strategy across Customer Success, Support, Managed Services, and Sales. Drive product adoption, retention, renewals, expansion, and customer health through scalable human-led and AI-enabled programs. Build teams, processes, playbooks, and technology systems while partnering with Product and Marketing to improve the end-to-end customer journey. Serve as the voice of the customer, shape company strategy, and develop a high-performing leadership culture.