Top Customer Success & Experience Jobs in Nashville, TN

Serve as the primary technical contact for public sector customers and partners, guiding Claroty solution deployment, configuration, adoption, optimization, and value realization. Provide architecture recommendations, partner enablement, risk identification, technical documentation, escalation support, and executive-level cybersecurity discussions. The role requires strong networking and cybersecurity expertise, familiarity with federal customers and compliance frameworks, and the ability to build long-term customer relationships. Travel of 30–40% and U.S. citizenship are required.

Manage the full customer renewal lifecycle for a $30M–$40M recurring revenue portfolio, including forecasting, pricing, contract negotiation, execution, and churn reduction. Build customer relationships, identify upsell and cross-sell opportunities, maintain accurate CRM data, support invoicing and renewal requests, and lead quarterly account reviews. Partner with Customer Success, Sales, and commercial leadership to improve customer outcomes, achieve retention targets, and drive account expansion.

Manage and grow an enterprise SaaS customer portfolio by driving adoption, value realization, retention, renewals, and expansion. Build executive relationships, develop success plans, conduct business reviews, identify risks and upsell opportunities, and coordinate remediation efforts. Partner cross-functionally with Sales, Product, Engineering, and Support while maintaining product knowledge and delivering measurable customer outcomes.

Leads a pooled team of Inside Account Managers serving lower-touch B2B clients. Responsibilities include coaching, monitoring workflow and service-level adherence, managing KPIs and customer satisfaction, supporting account activity, improving automation and processes, escalating account risks and opportunities, partnering with Sales and Commercial Operations, and contributing to hiring, onboarding, documentation, and continuous improvement.

Own post-sale technical adoption, value realization, account health, renewals, and customer success for enterprise data teams. Lead technical success plans, monitor adoption metrics, conduct value-focused QBRs, coordinate Solutions Engineering, Product, and Professional Services, resolve data engineering challenges, and communicate customer feedback to influence the product roadmap. The role requires expertise in B2B SaaS, modern data stack technologies, enterprise relationship management, executive communication, and up to 30% customer travel.

Manages end-to-end onboarding and implementation for new and renewing employer group insurance clients. Configures rates, benefits, commissions, and eligibility rules; coordinates clients, producers, TPAs, technology partners, and internal teams; leads kickoff meetings and stakeholder reviews; troubleshoots implementation issues; supports testing, documentation, training, and post-launch support. The role also drives process improvements and provides subject matter expertise and mentorship within group insurance onboarding.

Lead Customer Success for enterprise HR clients by owning onboarding, engagement, renewal, and expansion. Build scalable onboarding and enablement, track customer health and ROI, facilitate executive workshops, and feed customer insights into product and GTM. Hire and develop a high-performing CS team and partner cross-functionally.

Manage a portfolio of enterprise B2B SaaS or cybersecurity accounts, coordinating customer communications, follow-ups, onboarding, adoption, escalations, and renewals. Maintain Jira tickets, account health scores, and risk visibility while partnering with solution architects, technical support, and account directors. The role owns day-to-day customer relationships, ensures action items are completed, identifies adoption risks, and surfaces expansion opportunities.

Drive the full engagement cycle for an AI-powered EdTech simulation platform, including prospect research, outbound outreach, consultative discovery, product demonstrations, instructor onboarding, pilot activation, adoption monitoring, feedback synthesis, and Salesforce reporting. The contractor will build higher education pilot opportunities, support classroom implementation, identify adoption barriers, document market insights, and develop continuation and advocacy plans.

Manages a portfolio of SLED customers, driving adoption, retention, renewals, upsells, and cross-sells. Builds senior-level relationships, conducts business and technical reviews, advises customers on cybersecurity and password management, resolves technical issues, and negotiates licensing contracts. Analyzes account data to identify risks and expansion opportunities, supports customer advocacy, and contributes to account management programs. Requires SaaS sales or customer success experience, SLED technology sales experience, technical integration knowledge, Salesforce proficiency, and U.S. person status.