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IT Help Desk TechnicianLocation: La Vergne, TN
Travel: Up to 25% (Tennessee, Mississippi, and Texas)
Job Type: Full-Time, Permanent
Anchor Fabrication is seeking a customer-focused and technically skilled IT Help Desk Technician to support our growing manufacturing operations. This role serves as the first point of contact for end-user technical support and is responsible for troubleshooting hardware, software, network, and technology issues across multiple facilities.
The ideal candidate enjoys solving problems, providing excellent customer service, and working in a fast-paced manufacturing environment. This position offers the opportunity to work independently while collaborating closely with a professional IT team that supports critical business operations.
Key Responsibilities- Serve as the primary contact for IT support requests through the ticketing system, phone, email, and in-person support.
- Troubleshoot and resolve hardware, software, printer, and connectivity issues for end users.
- Install, image, configure, and deploy desktop and laptop computers.
- Provide support for Windows operating systems, Microsoft 365 applications, VoIP phones, and peripheral devices.
- Assist users with Outlook, Teams, OneDrive, SharePoint, and other Microsoft 365 services.
- Support shop floor technology including barcode scanners, tablets, handheld devices, and thermal label printers.
- Diagnose and resolve basic wired and wireless network connectivity issues.
- Escalate advanced networking, server, security, and infrastructure issues to senior IT staff as needed.
- Set up equipment and user accounts for new hires.
- Maintain and update IT assets, software licenses, hardware inventory, and related documentation.
- Coordinate with vendors regarding hardware repairs, warranty claims, software support, and equipment replacement.
- Troubleshoot and maintain printers, copiers, and label printers, including managing consumable inventories.
- Assist with installation and troubleshooting of security cameras and access control systems.
- Document solutions and contribute to internal knowledge base articles.
- Follow company IT security policies and report potential security concerns promptly.
- Participate in IT projects and system improvements as assigned.
- Provide occasional after-hours and on-call support.
- Strong knowledge of Microsoft Windows operating systems.
- Experience troubleshooting PC hardware and software issues.
- Working knowledge of Microsoft Office and Microsoft 365 applications.
- Experience supporting printers, copiers, and related peripherals.
- Understanding of wired and wireless network connectivity troubleshooting.
- Strong verbal and written communication skills.
- Excellent customer service and problem-solving abilities.
- Ability to work independently and collaboratively within a team environment.
- High attention to detail and organizational skills.
- Ability to support remote locations using remote access tools.
- Ability to work safely in a manufacturing environment while wearing required PPE.
- Ability to climb ladders, operate a scissor lift, and lift equipment weighing up to 40 pounds.
- Ability to travel periodically to company facilities in Tennessee, Mississippi, and Texas.
- 2-3 years of IT support or help desk experience preferred.
- CompTIA A+ and/or Network+ certification.
- Experience with network cabling installation and troubleshooting.
- Knowledge of CAD software applications including AutoCAD, Inventor, or SolidWorks.
- Experience supporting manufacturing technologies and industrial hardware.
- Stable, full-time career opportunity
- Supportive team environment
- Exposure to a wide range of technologies and systems
- Opportunities for professional development and growth
- Competitive compensation and benefits package
If you are a motivated IT professional who enjoys helping others and solving technical challenges, we encourage you to apply and become part of the Anchor Fabrication team.
Anchor Fabrication is an Equal Opportunity Employer and values diversity in the workplace.
Skills Required
- Strong knowledge of Microsoft Windows operating systems
- Experience troubleshooting PC hardware and software issues
- Working knowledge of Microsoft Office and Microsoft 365 applications
- Experience supporting printers, copiers, and related peripherals
- Understanding of wired and wireless network connectivity troubleshooting
- Strong verbal and written communication skills
- Excellent customer service and problem-solving abilities
- Ability to work independently and collaboratively within a team environment
- High attention to detail and organizational skills
- Ability to support remote locations using remote access tools
- Ability to work safely in a manufacturing environment while wearing required PPE
- Ability to climb ladders, operate a scissor lift, and lift equipment weighing up to 40 pounds
- Ability to travel periodically to facilities in Tennessee, Mississippi, and Texas
- 2-3 years of IT support or help desk experience
- CompTIA A+ and/or Network+ certification
- Experience with network cabling installation and troubleshooting
- Knowledge of CAD software applications including AutoCAD, Inventor, or SolidWorks
- Experience supporting manufacturing technologies and industrial hardware
What We Do
Anchor Fabrication is a full-service metal fabrication business and one of the largest contract metal manufacturers in the United States, offering light, medium, and heavy fabrication services.
