Top Tech Jobs & Startup Jobs in Nashville, TN

Design and lead the technical strategy for search across Vannevar’s products. Build and improve full-text, vector, and LLM-powered retrieval systems, optimizing latency, relevance, index quality, freshness, and performance. Collaborate with ML, product, design, and mission strategy teams to translate user needs into search innovations. Apply expertise in information retrieval, NLP, machine learning, indexing, ranking, query parsing, tokenization, vector search, and evaluation frameworks.

Maintain and publish weekly contact-center schedules, align short-term forecasts to volume, update agent/team records, produce WFM performance reports, manage shift bids, analyze time-off allotments, support WFM coordinators, and liaise with supervisors and leadership to ensure coverage and staffing accuracy.

Own and evolve AWS cloud infrastructure supporting a financial and hospitality technology platform. Design highly available systems, deployment pipelines, observability, security controls, and infrastructure migrations. Lead incident response, reliability planning, capacity management, and root-cause analysis while participating in on-call rotations. Partner with application engineers, establish infrastructure standards, and mentor platform engineers as the organization scales.

Own operational processes, reporting, and programs for Customer Success Management. Translate ambiguous leadership questions into solutions, improve processes end-to-end, partner with Revenue Technology/Analytics, support planning (capacity, segmentation, territory), and drive cross-functional alignment with Sales and Finance to scale CS operations.

Lead renewal analytics and forecasting for direct and channel motions. Build renewal health scoring and predictive models, improve Clari and SFDC processes, surface churn and expansion insights, partner with RevOps/Finance/IT, automate reporting, and present recommendations to senior stakeholders to improve retention and renewal performance.

Lead pricing strategy and packaging across GitLab’s SaaS portfolio, including AI and usage-based products. Analyze market, competitor, customer, and usage data; build financial models; evaluate monetization opportunities; support product launches and SKU mapping; monitor post-launch results; and influence senior leaders across Product, Marketing, Finance, Sales, Deal Desk, and fulfillment.

As a Revenue Operations Analyst II, you'll optimize merchant lifecycle processes, manage lead routing, support attribution tracking, and collaborate across teams to enhance lead management efficiency.

Evaluate, structure, and price consumer asset-backed transactions; develop capital structuring, pricing, and quantitative loan-performance models; and provide funding strategy insights. Partner with Capital Markets, Treasury, Merchant Pricing, Credit, Commercial, Product, and Engineering teams to support funding, product, and business decisions. The role also involves collaborating with accountants, rating agencies, and internal and external partners.

Investigate and resolve complex customer complaints escalated by executives, internal teams, and bank partners. Communicate empathetically with customers by email, document complaints accurately, coordinate with Compliance, Legal, Risk, Product, and Communications, and identify root causes and remediation options. Lead process-improvement workstreams, contribute to operational improvements, and build expertise in financial products, servicing processes, consumer finance policies, and regulatory requirements.

Partners with enterprise Account Executives and sales leaders to qualify and close complex travel technology deals. Demonstrates Navan’s platform, presents value propositions to travel managers, conducts strategy sessions, scopes solutions, runs proof-of-concepts and workshops, produces business value assessments, and supports pipeline progression. The role also enables Account Executives, provides competitive insights, and shares feedback with product and operations teams while contributing to sales quota attainment.

Lead Headway’s customer experience operation across Agent Success, Customer Care, Programs, and Systems, managing over 100 employees and 800 partner agents. Own end-to-end support quality, performance, staffing, forecasting, costs, training, QA, procedures, systems, and AI-enabled automation. Partner with Product and R&D to improve customer experience and reduce support demand while developing a high-performing leadership team.

Owns the full business development cycle for mid-market health system partnerships, including prospecting, qualification, pitching, closing, and launch. Builds relationships with care management, population health, and clinical operations leaders; develops account strategies; supports enterprise opportunities; and collaborates with Partner Success, Product, and Operations to ensure successful referrals and launches. Also mentors the BDR team.

Own partner health and growth for Headway27s care partnerships by managing executive relationships, running steering committees, leveraging data to identify growth opportunities, and collaborating cross-functionally with Product, Strategy, and Operations to improve partner experience and deepen health system and clinic relationships.

Deliver and implement Liberty National training systems across field agencies, schedule and conduct webinars/meetings, create training materials, mentor field supervisors/directors, monitor field performance, manage travel and expenses, and complete weekly field reports to drive adoption and efficiency.

Leads and scales the HR Engineering team supporting Workday and related HR applications. Provides technical and functional mentorship, oversees Workday operations, drives automation, upgrades, process improvements, testing, and implementations. Partners with stakeholders, security teams, vendors, and geographically distributed teams to deliver secure, scalable HR technology solutions. Manages vendor RFPs and relationships while coordinating technical projects and continuous improvement initiatives.

Build and operate a stablecoin payment rail for merchant checkout, subscriptions, refunds, reconciliation, and onchain settlement. Deliver full-stack features across Go services and React/Next.js interfaces, including APIs, protobufs, database migrations, wallet connectivity, and durable Temporal workflows. Improve accessibility, conversion, performance, and observability through logs, metrics, and traces. Participate in on-call rotations and collaborate cross-functionally to integrate Payment Acceptance into Coinbase’s developer platform.

Lead frontend development for Coinbase identity experiences including login, signup, OAuth, account security, and multi-factor authentication. Own projects from design through deployment and monitoring, guide Native versus Webview architecture, author technical designs, resolve systemic technical debt, lead on-call and incident response, and mentor engineers.

Own month-end close, journal entries, reconciliations, accruals, accounts payable, expenses, corporate cards, and audit readiness. Partner with the Controller and Engineering to automate Finance workflows using AI and automation tools. Evaluate and implement Finance technology, support budgeting, forecasting, reporting, and complete process-improvement projects in a SaaS environment.