Operations Manager Jobs in Grand Rapids, MI

Lead post-sales operations covering onboarding, retention, and expansion. Design scalable playbooks, health scoring, lifecycle campaigns, dashboards, and integrations. Partner cross-functionally to improve time-to-value, reduce churn, drive expansion, and coach CX teams on process and data-driven decision-making.

Manages a pest control service center, overseeing customer and employee retention, EBITDA, labor utilization, inventory, fleet, staffing, payroll, training, performance metrics, and operational efficiency. The role sets team goals, manages supervisors and service professionals, coordinates hiring and development, delivers sales and communication training, monitors KPIs, and collaborates with regional leadership to improve safe, efficient service delivery.

Manage front-of-house customer operations, lead frontline staff, drive revenue and customer satisfaction, enforce standards of work, improve productivity, handle escalations, conduct evaluations, support recruiting, and manage budgets, safety, and vendor relations.

Leads manufacturing operations for labels and related components, including operational strategy, production planning, procurement, budgeting, pricing, compliance, safety, quality, equipment maintenance, continuous improvement, and customer service. Manages suppliers, capacity planning, performance reporting, recruiting, staff development, and team performance while improving efficiency, profitability, and operational effectiveness.

Lead and operationalize a place-based initiative in West Michigan by partnering with cross-sector stakeholders, stewarding grants, deploying measurement platforms (Thrive Lights and CFM), driving project execution, creating lightweight coordination systems, reporting progress, and continuously refining strategy through learning and evaluation.

Lead product operations by defining standards, tools, reporting, and governance. Manage Product Owner function, track roadmaps/projects, run operating rhythms, prepare executive reporting, facilitate cross-functional forums, and continuously improve planning, delivery, and release handoffs.

Oversee quality systems and aseptic manufacturing operations, ensuring compliance with regulations and leading a team to meet quality standards.

Manage day-to-day operations for carwash and detailing services, lead and train staff, optimize processes, oversee supply chain and budgets, analyze operational metrics, enforce safety, perform hands-on tasks, and maintain vendor and client relationships to improve efficiency and cost-effectiveness.