Top IT Jobs in Scottsdale, AZ

Provide Level 1 technical support and assist Level 2: troubleshoot hardware, Windows, Office365, Active Directory, network, mobile and printing issues; manage help-desk tickets, perform account administration, escalate appropriately, support on-call/after-hours, maintain documentation, and assist engineers with on-site tasks.

Provide senior-level technical support and escalation for corporate and branch locations, manage incidents in ServiceNow, perform hardware/software break/fix, lead location installations, perform endpoint management with RMM tools, handle PC lifecycle and imaging, travel extensively for on-site troubleshooting, participate in on-call rotation and disaster recovery.

Support enterprise applications and Mac OS fleet, manage user identities and SSO with Okta, build automation and scripts using vendor APIs for SaaS tools, maintain documentation, provide operational and on-call support, and ensure systems comply with SOPs to minimize downtime.

Provide first-level IT support, stage and deploy systems, manage Active Directory users, procure and track hardware and software assets/licenses, maintain inventories and documentation, and assist IT team with projects and vendor interactions.