Top Customer Success & Experience Jobs in Milwaukee, WI

Serve as primary contact for assigned brokers and clients, coordinate internal teams to fulfill client requests, manage renewals and reporting, lead virtual and in-person meetings, and deliver excellent client service and cost-analysis.

The Senior Technical Customer Success Manager will manage customer relationships, drive product adoption, and handle technical challenges in a SaaS environment, especially in cybersecurity.

The Senior Customer Success Manager will manage complex government client relationships, ensuring compliance and alignment with agency mandates while driving customer success and long-term value.

Partner with customers to implement COINS construction ERP financial modules: gather requirements, map processes, configure systems, deliver training, design reports, support data loading/DataMart activities, and drive high-quality implementation outcomes.

Lead and scale mid-market onboarding from contract to go-live and handoff. Build frameworks, SOPs, metrics, and staffing plans; improve deployment velocity, quality, training, and early retention. Manage escalations, partner cross-functionally with Sales/Product/Support/Account Management, and coach a distributed team to deliver repeatable, high-quality multi-property implementations.

Lead post-sales customer success for enterprise accounts, drive product adoption and value realization, build multi-level stakeholder relationships, develop mutual value and strategic account plans, identify risks and expansion opportunities, coordinate cross-functional teams to optimize implementations, and partner on renewals and expansions to maximize retention and advocacy.

The VP of Strategic Customer Engagement will lead customer post-sales efforts, focusing on retention and technical escalations while collaborating with teams to enhance customer experience and revenue growth.

Manage a portfolio of small-to-mid healthcare accounts to drive retention, adoption, upsell, and renewals using AI-driven, low-touch campaigns and CRM/campaign tools. Monitor health metrics, respond to inquiries, identify growth opportunities, and report on retention and expansion KPIs.

Manage and grow a portfolio of strategic enterprise accounts post-sale, acting as trusted advisor. Develop account plans, identify upsell/cross-sell/renewal opportunities, lead renewals and contract negotiations, collaborate with Customer Success, Product, Legal and Executive teams, maintain forecasts in Salesforce, and support executive-level relationships.

Own end-to-end retention and success for a portfolio of public sector SaaS accounts: onboard, drive adoption, conduct EBRs, mitigate churn, manage renewals and procurement, coordinate cross-functionally, support growth, and mentor junior CSMs.