Top Customer Success & Experience Jobs in Milwaukee, WI

Lead Helium 10’s customer experience organization, overseeing Customer Success, Support, Managed Services, and Sales. Develop scalable human- and AI-powered strategies that improve adoption, retention, renewals, expansion, and revenue. Build customer health programs, optimize lifecycle processes, advocate for customer needs, partner cross-functionally on product strategy, and develop high-performing teams across a B2B SaaS environment.

Lead Helium 10’s customer experience organization and strategy across Customer Success, Support, Managed Services, and Sales. Drive product adoption, retention, renewals, expansion, and customer health through scalable human-led and AI-enabled programs. Build teams, processes, playbooks, and technology systems while partnering with Product and Marketing to improve the end-to-end customer journey. Serve as the voice of the customer, shape company strategy, and develop a high-performing leadership culture.

Own enterprise customer relationships from onboarding through long-term success, driving adoption, measurable ROI, operational improvements, and account expansion. Partner with senior stakeholders, Sales, Product, and Engineering to solve complex manufacturing challenges, translate customer needs into product improvements, and develop scalable Customer Operations systems. Use AI tools and customer data to analyze outcomes, prepare communications, and identify growth opportunities.

Lead and develop a team of Customer Success Managers while building scalable customer success operations, processes, playbooks, metrics, and workflows. Drive customer satisfaction, adoption, retention, executive engagement, escalations, and expansion opportunities. Partner cross-functionally with Product, Clinical, Operations, Sales, Marketing, Implementation, and Commercial to improve customer outcomes and organizational effectiveness.

Manage enterprise customer relationships from implementation through production, providing consultative support, issue resolution, risk management, and account growth. Partner with Product, Engineering, Delivery, DevOps, Infrastructure, and Business Operations teams to guide integrations and projects. Develop customer requirements, success methodologies, insight presentations, and data-driven recommendations for executive stakeholders.

Leads a regional renewals team, overseeing renewal execution, forecasting, commercial negotiations, upsells, and cross-sells. Coaches Renewals Managers, develops best practices, manages complex customer renewals, and collaborates with Sales, Operations, Legal, Finance, and Data teams. The role owns renewal strategy, escalation management, Salesforce forecasting accuracy, stakeholder alignment, and team development.

Manage client relationships throughout implementation and ongoing support, serving as the primary client contact. Oversee KPIs, operational metrics, strategic planning, project execution, and client goal attainment. Translate client needs into platform opportunities, represent customer feedback to Product and Engineering, and develop case studies and success materials. The role requires healthcare client success or account management experience, strong communication, project leadership, and knowledge of medication management and healthcare quality measures.

Own strategic relationships with enterprise customers, guide deployments and architecture, lead business reviews and technical workshops, drive measurable outcomes, support renewals and expansions, mitigate account risks, and advocate for customer needs with Product and Engineering. The role also includes troubleshooting Kubernetes-based solutions, executive engagement, cross-functional issue resolution, mentoring junior team members, and internal enablement.

Own customer onboarding, implementation, adoption, account health, escalations, renewals, and expansion for Coperniq customers. Configure the platform around contractor workflows, conduct health checks and QBRs, coordinate with Product and Engineering, translate customer feedback into product improvements, and help build scalable customer success processes and playbooks.

Own a high-volume digital customer success portfolio of up to 2,000 small business accounts. Drive retention, adoption, usage, expansion, and churn reduction through data-driven account health monitoring and proactive engagement. Build scalable customer success processes, campaigns, playbooks, webinars, and self-service resources in partnership with Marketing, Product, Support, and Customer Success leadership. Maintain account data in Salesforce and related customer success platforms.