Top Customer Success & Experience Jobs in Milwaukee, WI

Own and grow a portfolio of higher education customers through renewals, account expansion, pipeline generation, discovery, demos, forecasting, and closing. The role requires managing commercial relationships across complex institutions, identifying new departments and stakeholders, and meeting customers at campuses and industry events. The Account Manager will use Salesforce, collaborate cross-functionally, and operate remotely from the U.S. East Coast with frequent travel.

Own a portfolio of mid-market insurance agency accounts from onboarding handoff through adoption, renewal, and expansion. Monitor account health, resolve issues with Support, drive platform adoption, and translate customer feedback into product and engineering priorities. Build scalable customer success processes, including success plans, QBR templates, health scoring, enablement materials, and automation. The role requires strong B2B SaaS customer success experience, cross-functional collaboration, and excellent communication.

Manages and coaches an Implementation Strategist team, owning go-live, CSAT, and implementation-time metrics. Supports clients through onboarding, assigns accounts, balances team capacity, improves implementation processes, and partners with Sales, Support, Customer Success, and Product. The role also contributes to scaling the implementation function and executing strategic initiatives while maintaining a customer-first SaaS experience.

Own the full post-sales lifecycle for strategic North American hotel, resort, and casino accounts, from onboarding through renewal. Drive retention, expansion, and measurable revenue outcomes through strategic business reviews, advanced training, revenue strategy consulting, usage analytics, and proactive churn mitigation. Resolve complex client and product issues, collaborate with Product, Sales, and Support, and mentor junior customer success managers. The role is fully remote with 25–40% regional travel.

Manage B2B customer accounts for dealership websites and digital marketing services. Responsibilities include client reporting, onboarding, retention, revenue growth, upselling, product training, monitoring campaign and website performance, resolving customer concerns, and recommending ways to increase traffic and leads. The role requires strong communication, organization, technical aptitude, CRM familiarity, and proficiency with Microsoft Office and Google Apps.

Manage a portfolio of B2B SaaS healthcare accounts from onboarding through renewal and expansion. Drive product adoption, customer ROI, retention, and account growth; lead QBRs and EBRs; resolve issues; coordinate cross-functional teams; educate customers on product capabilities; and represent customer feedback to Product and R&D teams. The role requires strategic stakeholder management, technical credibility with IT teams, and approximately 20% travel.

Provides advanced functional and technical support for customers using ERP integrations and payment solutions. Troubleshoots complex integration, accounting, payment processing, and data synchronization issues; manages customer cases and escalations; and collaborates with Product, Engineering, Customer Success, and Implementation teams. The role also contributes to knowledge-base content, process improvements, customer satisfaction, and mentoring while meeting service-level and resolution-time objectives.

Lead HighLevel’s Customer Escalations function, managing and developing a team handling complex customer issues. Personally resolve sensitive escalations, coordinate cross-functional solutions, establish scalable processes, and identify recurring friction. Use customer insights, data, automation, and operational improvements to enhance customer outcomes, prevent repeat issues, and improve the broader customer journey across Support, Success, Product, Engineering, Billing, and RevOps.

Own enterprise customer relationships from program launch through renewal. Lead onboarding, implementation, cohort launches, account cadences, business reviews, issue resolution, program health monitoring, renewals, and expansion opportunities. Coordinate cross-functionally with Product, Admissions, Program Success, Finance, and Learning teams while reporting outcomes such as completion, placement, and NPS. Build scalable processes and represent client needs internally.

Supports new client group implementations by gathering requirements, maintaining project plans and open-item logs, coordinating implementation teams, entering data, building CRM profiles, and liaising with contracting and invoicing teams. Provides go-live and post-go-live support, participates in client meetings, and manages multiple deadlines while ensuring implementation accuracy and client needs are met.