Top Customer Success & Experience Jobs in Milwaukee, WI

The Vice President Customer Experience leads CX and CRM strategies, enhancing processes and performance across global operations, fostering partnerships and improving talent management.

Lead strategic client relationships for large national accounts (2,000+ lives), ensuring service delivery, retention, renewals, and profitable growth. Manage cross-sell opportunities, complex contract negotiations, mergers/divestures, and customized client strategies. Serve as subject-matter expert on disability, life, FML, state/company leaves, and ADA; analyze client data, create custom reporting, and coordinate internal teams to implement solutions and drive client satisfaction.

Provide in-person customer support by processing orders, answering product/pricing/shipping questions, recommending solutions, and assisting customers via phone, email, and chat. Use company systems to navigate online ordering and build customer relationships.

Serve as the primary post-sale relationship manager for employer groups, focusing on retention, renewals, and broker support. Resolve escalated service issues, collaborate with underwriting/actuarial and internal teams, analyze client trends and reporting, promote additional products, monitor service levels, and ensure client commitments are met. Remote role with minimal travel.

The role involves registering patients, ensuring accurate insurance information, and maintaining data integrity within the revenue cycle. Requires strong customer service skills and proficiency in data entry.

Manage and grow long-term relationships with assigned client accounts, ensure high client satisfaction, improve operational standards, recommend process improvements, provide client training, and coordinate cross-functional support to meet service, productivity, and quality goals.

The Sourcing Specialist will contact suppliers for compliance with regulations, maintain compliance information, and manage supplier relationships.

As a Sales Development Representative, you will engage with inbound leads, conduct outbound prospecting, qualify opportunities, and collaborate with cross-functional teams to drive revenue growth.

The Client Specialist on the Business Insurance team services existing accounts, markets for renewal pricing, reviews policies, and issues certificates of insurance.

This role involves being the primary technical contact for key Fastly customers, managing relationships, resolving escalations, and mentoring team members. The engineer will utilize technical expertise in cloud architecture, networking, and scripting to improve client operations, support product implementation, and advocate for the customer's needs.