KRG technologies is a staffing firm located in Valencia,CA
Job DescriptionHi Professional,
This is Ashwin from KRG Technologies. We are looking for Web application support- Milwaukee, WI. Kindly forward me your resume, Expected pay rate and contact details for further process. You can forward this opportunity to your friends or colleagues; so that we can help someone who may be desperately looking for opportunities. I sincerely appreciate your time.
Position : Web application support
Location: Milwaukee, WI.
Duration : Contract
JOB DESCRIPTION:
For Web application support:
Primary Goal: Responsible for the support, maintenance, monitoring, troubleshooting, coordination, and performance optimization of applications and systems.
Responsibilities:
- Take ownership of technical issues raised through troubleshooting, resolution, and verification.
- Take ownership of all changes affecting production. Coordinate, communicate, and escalate issues to involve and inform all necessary resources.
- Help to remove impediments from dev team to keep sprints on track.
- Support development teams by setting up and maintaining all environments and automation to support the testing and deployment of releases.
- Responsible for all public-facing technology from the server through the application all the way to and on the end users' device.
- Monitor and ensure proper performance of applications.
- Troubleshoot and replicate production issues to fix or assign to developers to address.
- Bridge any gaps between product owners in Digital Technology & PubTech (or other stakeholders) and development teams and/or 3rd party vendors.
- Utilize tools like Chrome Developer Tools for analyzing performance and debugging front-end web applications.
- Be resourceful in problem-solving complex issues related to performance, authentication, connectivity, compatibility, etc.
- Take ownership of all changes affecting production.
- Partner with QA to perform, stress, performance, and integration testing.
- Report progress and status of assigned tasks to project teams and managers.
- Provide on-call support. Acknowledge within 15 minutes and address quickly to minimize any downtime for all Priority 1 alerts 24/7/365.
- When implementing new solutions review design/details/approach/tools with Ryan and team prior to implementing.
- Strive to be experts with all technologies we work with like CloudFlare CDN, SSL, load balancers, Rigor, Pingdom, OpsGenie, JIRA, AWS, Azure, 45air, etc.
- Take lead on performing Root Cause Analysis for production issues.
- Try to look for patterns and stop recurring issues by looking to automatically resolve or eliminate/retire process/system (the source of the problem).
- Work together as a team to distribute the work to balance multiple priorities and deadlines.
Soft skills:
- Sense of urgency – able to work quickly and accurately under pressure
- Multi-tasking – able to work on multiple issues, tickets, and analysis throughout the day
- Leadership: not only at the management level, but at the individual level - having the confidence and resilience to take risks - be self-empowered
- Communication: understand and express ideas / solutions in a comprehensive and practical format - knowledge-sharing
- Proactive – anticipate needs and possible issues to plan, prepare, and communicate accordingly
- User Focus: an absolute focus on the user (internal or external) experience
- Improvisation: the ability to think across disciplines and existing boundaries (technologies / business / geographies)
- Experience working in teams employing Agile and/or Lean methodologies with the ability to prioritize across multiple tasks/stories/sprints
- Strong time management skills with a history of meeting commitments.
Additional Information
All your information will be kept confidential according to EEO guidelines.
Skills Required
- Experience in web application support and troubleshooting
- Familiarity with tools like Chrome Developer Tools, AWS, and Azure
- Experience working in Agile or Lean methodologies
What We Do
Established for more than two decades, KRG Technologies, Inc., headquartered in Valencia, CA, is a distinguished leader in Workforce Solutions, Microsoft Technology Solutions & Services, and Edge Computing (iOT) across the USA, Canada, Dubai, and India. Recognized as a Great Place to Work for two consecutive years, and a five-time honoree by Inc5000, and certified with ISO 9001 and 27001, KRG Technologies has demonstrated a steadfast commitment to excellence and innovation in the Information Technology & Services industry. KRG specializes in providing all-around workforce solutions, developing advanced digital applications, Microsoft solutions, and Edge Computing(iOT) for smart spaces. Well-known for getting things done, we focus on finishing work on time and sticking to the budget without sacrificing quality. We are good at making cost-effective solutions that not only meet but go beyond what the client wants, making sure everything goes smoothly and gets the best results. The purpose of KRG’s existence is ‘employment creation’ and we want to have long-term relationships with our employees and clients. To do this, we follow the important principles of being honest and transparent. We offer customers the advantages of: • Software development processes - flawless execution and project management. • Leveraging a combination of proven onsite and offshore • Professional Services Unit to augment your onsite team capacity/capability • Commitment to meet your objectives "on time - within budget" • Aggressive Pricing & Proven Track Record.
