Top Customer Success & Experience Jobs in Milwaukee, WI

Lead and build MongoDB's Critical Accounts program and Customer Health Platform. Design frameworks, operating model, playbooks, KPIs, and executive reporting. Hire and manage a lean program team, coordinate cross-functional interventions, drive platform roadmap and AI-driven signals, and ensure insights translate into reduced churn and measurable business outcomes.

Manage onboarding, account management, and customer support for employer partners. Own client relationships, gather user feedback, build and iterate operational processes, and drive data-informed improvements to scale the business.

Manage a portfolio of customer accounts to drive onboarding, adoption, retention, and expansion. Serve as primary client contact, run business reviews, monitor adoption metrics, resolve issues with cross-functional teams, and deliver success plans, training, and reporting to improve satisfaction and renewals.

Manage employer benefits accounts within the Consumer Driven Healthcare space. Lead client strategy discussions, provide product training, support adoption, resolve service issues, mitigate retention risks, identify upsell and cross-sell opportunities, track engagement outcomes, and collaborate on process improvements. The role requires strong relationship management, communication, problem-solving, confidentiality, and mandatory travel based on business needs.

Manages assigned business accounts as the primary day-to-day contact, resolving operational issues, supporting delinquency management, assisting with implementations, and promoting electronic account solutions. Maintains accurate portfolio information, provides client training and updates, coordinates internal service delivery, and handles customer inquiries primarily by phone and email. Requires strong communication, analytical, troubleshooting, attention-to-detail, and multitasking skills.

Leads and develops a team of Customer Success Managers serving healthcare providers using spend management solutions. Drives adoption, retention, value realization, and growth through executive relationships, customer health metrics, spend analytics, and cross-functional collaboration with Product, Engineering, Sales, Marketing, and Support. Builds scalable customer success practices, coaches teams, manages escalations, and translates customer insights into product and process improvements.

Manage a Nanny Agency by networking with childcare candidates and families, assessing childcare needs, marketing NannyPod, and ensuring candidate suitability through interviews and background checks.

Wealth advisors at CLA prepare financial plans, manage client relationships, and provide comprehensive financial services. They collaborate with teams to meet client needs and ensure satisfaction.

The Dynamic PC Support Technician provides customer support, performs troubleshooting for desktops and laptops, and interacts with clients to resolve technical issues.

As an Employee Benefits Client Manager, you will support sales efforts, manage client accounts, and ensure client satisfaction through effective communication and relationship building.