Top Customer Success & Experience Jobs in Milwaukee, WI

Lead customer success and research efforts: train and advise customers on Dscout, design and run qualitative research projects, drive adoption and expansion, manage 1–3 Research Advisors, and surface customer feedback to Product.

The Training Team Lead will manage Trainers to enhance customer onboarding, optimize operations, analyze performance metrics, and improve team effectiveness.

The Senior Forward Deployed Accountant leads enterprise customer engagements, automating accounting processes with AI Agents. Responsibilities include technical troubleshooting, workflow design, and collaborating with account teams for adoption and success.

Lead and build a global Partner Success team to drive partner onboarding, reduce churn, and create repeatable playbooks. Hire and coach 7-8 managers, analyze at-risk trends, establish KPIs, coordinate with Channel Account Management, and deliver an 85% onboarding target within 16 days. Drive process improvements, share best practices, and maintain a transparent, high-performance remote culture.

The Customer Success Manager (EU) drives customer retention and value realization across European accounts through proactive engagement, relationship building, and collaboration with internal teams.

The Senior Claims Learning & Development Specialist designs and delivers training programs for claims processes, ensuring compliance and effectiveness while partnering with multiple teams to support continuous improvement.

Manage a book of cannabis brand clients to drive adoption, retention, and revenue through LeafLink's marketplace and financial solutions. Provide strategic guidance, training, cross-sell/upsell, track product issues, use Salesforce for account activity, and collaborate with Sales, Product, and Support to improve customer outcomes.

The Director of Global Account Management will lead the Account Management Team, drive revenue retention and expansion, and build executive relationships with global clients.

The Vice President Customer Experience leads CX and CRM strategies, enhancing processes and performance across global operations, fostering partnerships and improving talent management.

Lead strategic client relationships for large national accounts (2,000+ lives), ensuring service delivery, retention, renewals, and profitable growth. Manage cross-sell opportunities, complex contract negotiations, mergers/divestures, and customized client strategies. Serve as subject-matter expert on disability, life, FML, state/company leaves, and ADA; analyze client data, create custom reporting, and coordinate internal teams to implement solutions and drive client satisfaction.