Top Tech Jobs & Startup Jobs in Milwaukee, WI

Lead and coach frontline Tier 2 Customer Solutions teams to deliver consistent, high-quality customer experiences. Set expectations, monitor KPIs and feedback, remove friction, and translate company priorities into team execution. Partner cross-functionally to resolve systemic issues, support hiring and onboarding, and travel regularly to Scout locations to reinforce culture and operations.

Serve as the primary escalation for complex brand support issues, resolve tickets end-to-end, identify root causes and recommend fixes, improve knowledge bases and onboarding docs, enhance AI support coverage, and partner with Product, Engineering, and Trust & Safety to surface and resolve systemic issues.

Manage and grow affiliate network and agency relationships, support onboarding and rate negotiations, coordinate paid placements from asset collection to reporting, identify upsell opportunities, and own smaller brand accounts to drive affiliate program growth.

Perform functional, regression, and integration testing for Amazon Connect contact flows and IVR. Validate AWS Lambda integrations, document defects, support UAT with stakeholders, and monitor routing and call handling post-deployment.

Design, build, and configure Amazon Connect contact flows and IVR experiences; develop AWS Lambda functions and Lex bots; configure Contact Lens and CTRs; integrate Connect with CRMs (Salesforce, ServiceNow) and third-party APIs; monitor via CloudWatch; support IaC deployments (CloudFormation/Terraform); document designs and support UAT with stakeholders.

Lead the ServiceNow product roadmap and backlog across multiple instances and modules. Design portals/forms, make minor HTML/CSS changes, build reports/dashboards, run discovery and stakeholder interviews, drive Agile planning, manage change and adoption, surface risks, and partner with engineering, UX, legal, and leadership to deliver and measure product outcomes.

Serve as primary Customer Success Manager for Freedom360 clients: manage onboarding, campaign execution, renewals, and business reviews; build relationships; demonstrate ROI; maintain CRM records; provide strategic insights and improve client experience with the program team.

Senior Quality Engineer responsible for designing and maintaining scalable automated test frameworks, executing functional/regression/performance tests, analyzing results, documenting QA activities for compliance, collaborating with cross-functional teams, and mentoring junior engineers to improve automation quality.

Own and manage large, complex health plan accounts as primary customer contact. Build trusted relationships, handle escalations, coordinate cross‑functional teams to resolve issues, drive retention, identify expansion opportunities, and protect recurring revenue.

Manage SSP and publisher relationships, drive ads.txt/app-ads.txt adoption, validate sellers.json and schain implementations, monitor programmatic metrics, optimize supply path and monetization, onboard partners, troubleshoot integrations, and produce performance reports aligned with IAB standards.

Design and execute performance-driven ad creatives primarily for Meta (and occasionally YouTube). Collaborate with strategists and copywriters, apply motion design in After Effects, ensure quality assurance, and grow autonomy while learning expressions and sharpening motion and performance-focused design skills.

The Enterprise Account Executive is responsible for driving new business revenue within the federal government, establishing relationships, closing sales, and managing proposal development to achieve sales targets.

Design and deliver full-stack features for AI voice and chat products at enterprise scale. Integrate ASR/TTS and LLM improvements, optimize production systems for latency and cost, participate in on-call rotations, and collaborate with product and ML teams to ship high-impact, scalable solutions.

Build full-stack features for AI voice and chat products that scale to millions of conversations. Integrate ASR/TTS and conversational models, optimize production systems for latency and cost, participate in on-call rotations, and collaborate with product and ML teams to improve performance and user experience.

Lead a 8–15 engineer product squad as a servant leader: hire and grow engineers, own team budget and headcount, drive predictable high-quality delivery, embed AI practices, shape processes and outcomes, ensure engineering excellence (testing, validation, developer experience), and partner across Product and Delivery. Act as a peer in the engineering-management leadership team.

Lead multi-channel recruitment marketing campaigns to build talent pipelines and reduce time-to-hire. Create employer brand content, analyze ATS and recruitment data for insights and SEO, manage vendor relationships, coordinate hiring events, and collaborate with cross-functional teams to optimize the candidate journey.