Insurance Representative I - Bilingual

Why General Motors Insurance?  At General Motors Insurance, we are building an Insurtech business that will reinvent auto insurance. We are fully owned and backed by auto industry leaders General Motors and GM Financial.  This is a truly unique opportunity to join at the foundational stage of a start-up leading the transformation of the auto insurance experience.  GM has the largest connected vehicle fleet worldwide. In the US alone, there are currently 9M+ connected GM vehicles on the road and that number is projected to triple in the next 10 years. More than that, the OnStar system currently has access to over 900 data points from the vehicle. This surge in information about vehicles and how they are driven will revolutionize auto insurance. This disruption is backed by the bold GM vision of zero crashes, zero emissions and zero congestion. We are serious about the safety and financial security of our customers. The Insurance Sales/Service Representative is responsible for selling and/or servicing General Motors Insurance policies, while ensuring compliance with company policies and procedures, as well as, state and federal laws. This role is for people who want to solve problems and provide our customers with the highest levels of customer service and satisfaction that they deserve. Depending on qualifications, this position is for selling, servicing, or a hybrid of both.  In this position, you may be the first contact for customers by providing them with quotes and converting them to long-term General Motors Insurance customers and/or you may be assisting them with their post-sales questions and policy changes via a variety of contact methods, which may include inbound and outbound phone calls, email, chat, and text.  Key areas of focus also include proactively partnering with internal business partners, team leaders, and managers to resolve complex customer issues in a timely manner.  While Insurance Representatives may have primary responsibilities, they are expected to perform any tasks assigned as business needs require.  If you are looking for a fully remote job that has plenty of growth opportunity apply today.



• Through a consultative sales approach, provide insurance quotes and utilize selling techniques to close sales
• Provide a high level of support and consultation as it relates to quoting, selling and servicing insurance policies, counseling and providing guidance on matters of protection and coverage, and answering complex questions as it relates to billing, renewals, and endorsements
• Provide remarkable service across channels to positively impact customer retention and loyalty creating life-long customers and promoters
• Resolves customer complaints and seeks management assistance for complaint resolution timely and as needed
• Capture and deliver a high level of service by gathering, processing, consolidating, and analyzing data to promote brand loyalty and increase retention for the OnStar Insurance brand
• Monitor and maintain a closed loop feedback process to ensure that all customer requests and expectations are exceeded. This includes scheduling appropriate account follow up to ensure customer expectations are met and the highest level of satisfaction is delivered.
• Establish open communication and build professional relationships with other departments in an effort to enhance the customer experience and secure customer loyalty
• Demonstrate a high degree of professional decorum to represent OnStar Insurance in a positive manner
• Execute specialty team processes and strategies as assigned by OnStar Insurance leadership



Skills and Abilities

• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint and Outlook)
• Advanced knowledge and understanding of General Motors Insurance products, systems, policies, and procedures
• Must embrace company principles and demonstrate understanding of OnStar Insurance and GM Financial’s culture
• Ability to influence customers during selling and servicing transactions by providing a consultative, educational, and friendly experience
• Excellent interpersonal, written, and oral communication skills which includes exceptional active listening skills
• Strong analytical and problem solving skills with an action-oriented mindset
• Ability to work independently and use sound judgment in relation to handling customer inquiries and complaint resolution
• Proactively manage time while balancing assigned accounts/tasks with minimal supervision
• Strong ability to navigate and use multiple applications/systems effectively to resolve customer requests and/or inquiries
• Ability to type a minimum of 40 words per minute
• Proven interpersonal skills with a high degree of professionalism and the ability to interact with customers, leaders, peers, and senior management

• Fluent in English and Spanish

  
  

Licenses & Certifications

• Must hold current Property and Casualty (P&C) or Personal Lines License in at least (1) U.S. State or be able to obtain within 30 days of start date required

Work Experience

• 0-2 years of customer service experience preferred
   

Education

• High School Diploma or equivalent required
• Bachelor’s Degree or equivalent combination of education and experience preferred