Job Title: Punchh Platform Implementation Specialist
Location: Atlanta, GA
Job Type: Full-Time / Contract
Experience Level: Mid-Level
Job Summary:
We are seeking a skilled Punchh Platform Implementation Specialist to join our team and lead the successful deployment and configuration of the Punchh loyalty and engagement platform. The role requires working closely with clients to ensure the platform meets their business needs, providing training, troubleshooting issues, and ensuring seamless implementation.
Key Responsibilities:
Implementation & Configuration:
Configure and deploy the Punchh platform to align with the client’s loyalty and engagement program objectives.
Customize platform features to meet specific business requirements.
Customer Collaboration:
Act as the primary point of contact for customers during the implementation phase.
Gather requirements, provide recommendations, and ensure alignment with the client’s goals.
Testing & Troubleshooting:
Perform thorough testing of the platform to identify and resolve issues before go-live.
Troubleshoot any technical issues post-deployment to ensure optimal performance.
Documentation & Reporting:
Document implementation processes, configurations, and troubleshooting steps.
Provide regular updates and reports to internal teams and customers.
Continuous Improvement:
Stay updated on the latest features and best practices of the Punchh platform.
Provide feedback to the Punchh development team for future improvements.
Qualifications:
Education: Bachelor's degree in computer science, Information Technology, Business Administration, or related field.
Experience:
3-5 years of experience in software implementation, technical support, or similar roles.
Hands-on experience with the Punchh platform is highly preferred.
Skills:
Strong understanding of loyalty and engagement programs.
Excellent problem-solving and analytical skills.
Proficient in APIs, and system integrations.
Compensation, Benefits and Duration
Minimum Compensation: USD 50,000
Maximum Compensation: USD 175,000
Compensation is based on actual experience and qualifications of the candidate. The above is a reasonable and a good faith estimate for the role.
Medical, vision, and dental benefits, 401k retirement plan, variable pay/incentives, paid time off, and paid holidays are available for full time employees.
This position is not available for independent contractors
No applications will be considered if received more than 120 days after the date of this post
Skills Required
- Bachelor's degree in Computer Science, Information Technology, Business Administration, or related field
- 3-5 years of experience in software implementation, technical support, or similar roles
- Hands-on experience with the Punchh platform
- Strong understanding of loyalty and engagement programs
- Proficient in APIs and system integrations
- Excellent problem-solving and analytical skills
What We Do
Photon.com has emerged as one of the world’s largest and fastest-growing Digital Agencies. We work with 40% of the Fortune 100 on their Digital initiatives and are known for our ability to integrate Strategy Consulting, Creative Design, and Technology at scale. Please visit www.photon.com to learn more about us, how we work, and our customer case studies. Digital Transformation Starts Here.
