Top Customer Success & Experience Jobs in Miami, FL

Lead and coach a global Customer Engineering team to deliver technical solutions, drive process improvements, support pre-sales, manage escalations, and partner cross-functionally to enhance customer experience and operational excellence across Microsoft and deployment platforms.

Manage advertiser onboarding and ongoing account relationships as an independent contractor: collect sponsor requirements, coordinate with internal teams, lead monthly client meetings, ensure deliverables and payments are completed on time, meet response SLAs, and drive retention and renewals for fertility-focused advertising clients.

Lead customer implementations by configuring the Plenful platform, engaging clients, providing omnichannel support, developing best-practice documentation, and collaborating with Sales, Account Management, Product, and Engineering to drive adoption, feedback, and expansion.

Manage a portfolio of clients and brokers to ensure delivery and long-term value. Own execution of account plans, coordinate cross-functional deliverables, resolve service issues, drive adoption, retention, upsell, and maintain CRM data hygiene while supporting engagement marketing.

Manage a portfolio of CPG/retail clients to drive adoption, retention, and expansion of SPINS commerce enablement tools. Act as product expert and trusted advisor, onboard clients, monitor health, mitigate churn, identify upsell opportunities, and relay customer feedback to Product, Sales, and Support teams.

Serve as the strategic Customer Success lead for enterprise mortgage clients, owning onboarding, configuration of document extraction models, workflow automation, regulatory compliance mapping, executive relationships, NRR/expansion targets, and product feedback. Coordinate implementation and engineering, run QBRs, maintain CRM hygiene, and drive measurable operational outcomes across origination, underwriting, servicing, and post-close processes.

Lead Cloudinary's global follow-the-sun support organization, owning strategy, operations, metrics, and AI-driven transformation to improve customer satisfaction, scalability, and product outcomes while partnering cross-functionally.

Manage and grow Workyards top 150-200 high-MRR accounts, own renewals and expansions, act as executive advisor, identify churn risk and upsell opportunities, develop repeatable playbooks, mentor other account managers, and represent customer needs internally.

Manage onboarding of members into credit and verification programs, coordinate training and account setup, serve as primary contact for MeridianLink and LOLA, enforce service engagement rules and SLAs, analyze customer feedback, and collaborate with stakeholders to resolve issues and improve service delivery.

Lead Freestar's post-sales Customer Success organization to drive expansion revenue and yield optimization, reduce churn through technical service excellence, manage senior leaders, align cross-functional teams, and act as executive escalation for high-stakes publisher relationships while traveling to meet enterprise publishers.