Top Customer Success & Experience Jobs in Miami, FL

Serve as a senior technical advocate for enterprise customers, owning incident lifecycle management, deep troubleshooting across HYPR products and identity integrations (OIDC/SAML), collaborating with Engineering/Product on escalations, proactively monitoring system health, and optimizing customer environments for long-term stability.

Serve as primary enterprise client partner across the customer lifecycle: manage program plans, risks, renewals and expansion; drive adoption and retention; deliver trainings and presentations; present data-driven insights to executives; collaborate on playbooks and best practices.

Manage onboarding and data migration for financial services clients: plan implementations, build databases in CENTRAL, configure systems, establish banking/payment arrangements, coordinate teams/vendors, monitor performance, document processes, and serve as first escalation for clients.

Manage a portfolio of public-sector customers as their strategic partner to drive adoption, engagement, and measurable outcomes. Lead business reviews, build executive and HR relationships, identify risks and expansion opportunities, advocate cross-functionally, and share customer feedback to improve products and experience. Navigate public-sector procurement and budget cycles.

Manage a portfolio of 30–50 commercial mid-market SaaS accounts to drive adoption, retention, renewals, and expansion. Build executive relationships, deliver QBRs, forecast renewals in CRM, identify upsell opportunities, partner cross-functionally on onboarding and product feedback, and travel ~25–30% working US Eastern time.

Lead a Client Services team supporting digital sales across FOX Television Stations. Oversee campaign execution, OTT/CTV product rollouts, audience forecasting, reporting, QA, and process improvements. Partner with Sales, Ad Ops, Product, and Revenue teams to optimize campaign performance, support regional digital managers, and drive client satisfaction and revenue growth.

Lead a Client Services team to support Regional Digital Sales Managers by managing OTT/CTV campaign launches, forecasting, reporting, optimizations, quality assurance, and cross-functional process improvements to drive revenue and client satisfaction.

Lead and coach a global Customer Engineering team to deliver technical solutions, drive process improvements, support pre-sales, manage escalations, and partner cross-functionally to enhance customer experience and operational excellence across Microsoft and deployment platforms.

Manage advertiser onboarding and ongoing account relationships as an independent contractor: collect sponsor requirements, coordinate with internal teams, lead monthly client meetings, ensure deliverables and payments are completed on time, meet response SLAs, and drive retention and renewals for fertility-focused advertising clients.

Lead customer implementations by configuring the Plenful platform, engaging clients, providing omnichannel support, developing best-practice documentation, and collaborating with Sales, Account Management, Product, and Engineering to drive adoption, feedback, and expansion.