Top Customer Success & Experience Jobs in Miami, FL

Own new-client implementations for Movable Ink’s personalization platforms, serving as the project manager and product expert. Responsibilities include developing project plans, coordinating clients and internal teams, designing technical solutions, configuring and QAing campaigns, delivering platform training, troubleshooting issues, and ensuring launches achieve client goals and KPIs. The role requires expertise in mobile messaging, digital marketing, web technologies, data infrastructure, and client or project management.

Own end-to-end client onboarding for the LevPro platform, from scoping and kickoff through configuration, data migration, integrations, testing, training, and go-live. Translate client workflows into scalable system solutions, coordinate with internal and external technical teams, troubleshoot issues, document processes, and support long-term client relationships. The role partners with sales, data, customer success, product, engineering, and third parties while managing multiple implementations and improving implementation processes.

Lead North America agency adoption and engagement for Applied's commercial collaboration portfolio. Set strategy, build scalable operating models and playbooks, align cross-functional teams, and personally lead executive agency engagements and large migrations to drive day-to-day usage and bound premium. Combine human-led and digital adoption motions and reinforce network effects between agencies and carriers.

Own and resolve complex medical billing and insurance cases end-to-end after AI handoff. Contact providers, insurers, and collections; investigate claims and benefits; advocate for users; maintain clear documentation; communicate progress; and improve playbooks while partnering with Product and Engineering.

The Bilingual Customer Service Representative provides support to clients in financial hardship programs, ensuring exceptional service, problem-solving, and effective communication while managing client requests in a remote call center environment.

Own adoption, retention, and expansion across a pooled portfolio of scaled customers through digital-first programs. Provide technical API integration guidance, troubleshoot issues, run demos, and create reusable enablement assets. Design automated customer journeys, webinars, self-service resources, and workflows that accelerate activation. Monitor usage and health data, identify expansion opportunities, report KPIs, and build scalable systems that reduce recurring manual work.

Manage end-to-end success for a portfolio of non-enterprise healthcare customers: drive adoption, troubleshoot complex data and platform issues, run trainings and implementations, coordinate cross-functional teams, develop customer roadmaps, and support renewals while ensuring data quality and security compliance.

Rubrik invites individuals to join their talent community to stay connected and explore employment opportunities, fostering inclusion and equal opportunity.

Manage strategic bank, credit union, and fintech accounts to drive adoption, onboarding, and product-driven fraud mitigation. Provide consultative guidance, set business goals, run trainings, share performance data, collaborate cross-functionally, support renewals, and travel to clients as needed.

Provide email and phone support to agency partners, handle onboarding/offboarding, assist with CRM and portal configurations, resolve document and commission questions, troubleshoot technical issues with Engineering, identify trends, and support back-office tasks to ensure data alignment and customer success.