Top Customer Success & Experience Jobs in Miami, FL

The Customer Success Manager will cultivate relationships with healthcare clients, ensuring satisfaction and retention while overseeing post-sale processes and performance metrics.

Presence invites talented individuals to apply even if they don't find a matching position. They connect therapists to schools remotely, emphasizing engagement.

Manage a named portfolio of API-integrated healthcare customers to drive expansion revenue. Act as primary technical and commercial contact, identify upsell/cross-sell and multi-location growth, run business reviews, coordinate with engineering and sales, maintain CRM and forecasts, and resolve technical blockers to maximize net revenue retention.

Manage a team of Customer Success Managers to drive renewals, expansions, and upsells, ensure client health, and develop sales strategies.

Provide tactical SaaS implementation and onboarding support: manage and resolve tickets, perform system configurations and QA testing, coordinate escalations across teams, support annual enrollment workflows, maintain documentation and knowledge base, and assist Implementation Consultants and Project Managers to ensure timely, accurate client launches and operational excellence.

Lead mid-market client relationships to retain and grow revenue through campaign strategy, onboarding, performance analysis, and upsells. Manage campaign setup, reporting, billing, and cross-functional coordination while leveraging AI and automation tools to improve accuracy, efficiency, and client insights.

Drive success for high-growth enterprise customers by ensuring they achieve maximum value from Postscript's SMS marketing platform, build relationships, and deliver strategic guidance.

Manage a high-volume customer support queue for sports organizations, resolve inquiries and escalations, drive product adoption and retention, support TeamSnap ONE migration, surface product feedback, and follow playbooks to improve processes.

Act as primary technical liaison between customers and engineering to support, profile, troubleshoot, and optimize scientific HPC applications across architectures. Reproduce and resolve client-facing bugs, drive feature requests, maintain documentation, and advocate customer needs to product and software teams.

Manage HubSpot-focused client relationships and technical projects across multiple accounts. Oversee project timelines, capacity planning, resource allocation, budgets, and cross-functional teams to ensure successful delivery and client satisfaction.