Top Customer Success & Experience Jobs in Miami, FL

The New Neighbor Success Lead guides prospective residents through the Flow experience, using data insights and technology to tailor housing solutions and ensure customer satisfaction.

The Commercial Card Account Manager supports clients in optimizing their card programs, addressing issues, and enhancing service efficiency while maintaining relationships and communications with stakeholders.

As a Senior Customer Engineer, you'll lead technical strategy for strategic accounts, focus on customer acquisition and onboarding, and resolve complex technical challenges while mentoring junior team members.

The Client Services Specialist manages client onboarding, supports inquiries, collaborates with departments, and enhances client service experiences while ensuring compliance with regulations.

Lead Client Success initiatives, enhance client satisfaction, demonstrate value through ROI metrics, and report directly to the CEO in Miami office.

As an Account Manager for the East & LATAM region, you'll manage enterprise client relationships, focusing on retention, growth, and strategic account plans. You'll drive upselling opportunities and collaborate with cross-functional teams while providing insights to enhance service delivery.

The Retention Coordinator develops and evaluates retention strategies, analyzes student data, ensures policy compliance, and collaborates with academic units, enhancing student persistence.

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Serve as the primary technical advisor for government accounts post-sale: lead onboarding, design and integration, execute technical account plans, deliver training, monitor usage/health, drive adoption and advocate customer needs to Product and Engineering.

Manage and grow a portfolio of financial-institution clients for Alkamis Data & Marketing solutions. Serve as client liaison, coordinate requests with technical and operational teams, support onboarding and adoption of Customer Insights & Marketing Automation, resolve escalations, identify improvement opportunities, and collaborate cross-functionally to ensure client satisfaction, retention, and value realization.