Top Operations & Support Jobs in Miami, FL

Lead end-to-end order processing across direct and indirect channels, optimize order-to-revenue workflows, enforce CRM data and contracting standards, manage onboarding, vendor intake, and RFP operations, and align contracts with revenue recognition alongside Legal and Finance.

Lead and stabilize mainframe production operations, handle incident escalation and complex job recovery, coordinate with system programmers and application teams, support change management and disaster recovery, and mentor junior operations staff while improving runbooks and operational processes.

Support Sales by building segmentation models, territory designs, and compensation plans; advise Sales VPs through business reviews; maintain dashboards and reports in Salesforce, Gong, and Omni; improve CRM workflows and data quality; ensure account, opportunity, and territory integrity; and collaborate cross-functionally to operationalize GTM decisions.

Provide advanced technical support for Skydio UAS systems and private Cloud deployments: diagnose flight communication and data flow issues, troubleshoot networks (WiFi/cellular/ethernet), manage REST/API integrations, escalate and resolve integrations, and assist customers and internal teams to optimize operational reliability and privacy.

Provide first-line technical support for ServiceTitans financial modules, troubleshoot accounting integrations (QuickBooks, Sage Intacct), advise on accounting best practices, resolve complex financial workflow issues via phone/chat/email/screen-share, and help customers optimize invoicing, AR, job costing, and month-end processes.

Manage order-to-cash lifecycle ensuring order integrity, contract compliance, and timely fulfillment. Coordinate with field and headquarters teams, oversee order entry, pricing, change orders, backlog management, shipping/billing, AR resolution, and drive continuous process improvements using Lean/Six Sigma methods.

Provide administrative and operational support to underwriting: prepare and process documentation, perform accurate data entry, track submissions and renewals, respond to inquiries, maintain records, and collaborate with teams to resolve processing issues.

Own and resolve advanced Financial Edge NXT customer cases, triage defects and incidents, file defect tickets, mentor and coach peers, create and improve Knowledgebase content, support triage meetings and assist leadership on initiatives to improve support quality and reduce time-to-close for complex issues.

Assist Technical Instructor with hands-on IT training and classroom facilitation, lead study groups, monitor and support learner performance, enter learner data in LMS/Salesforce/Canvas, enforce program policies, and help maintain training equipment and materials.

Lead Salesforce administration for Sales and Service Clouds, manage integrations and data flows, define system roadmaps, optimize business processes, document configurations, and partner cross-functionally to drive scalable GTM system solutions.