Top Operations & Support Jobs in Miami, FL

Support SDLC activities including requirements gathering, documentation, test planning/execution, QA reviews, help desk (Tier III) support, ticket escalation, and creation of deliverables. Assist Agile teams with user/technical story refinement, manage test data, and support production validation and release activities.

Lead and supervise General Liability claims across assigned programs, review complex and high-severity files, set reserves, manage expenses and litigation strategy, collaborate with underwriting and legal, mentor staff, monitor metrics, perform audits, and recommend process improvements to support profitable program performance.

Manage end-to-end commercial contract lifecycle (NDAs, MSAs, Order Forms), act as Salesforce administrator to maintain CRM data integrity, optimize intake-to-execution workflows, build KPI dashboards and reports, and coordinate cross-functionally with Sales, Legal, and Finance to track obligations and reduce contract turnaround time.

Lead and develop a team of Salesforce admins, developers, and technical contributors to build, maintain, and scale the Salesforce and GTM tech stack. Oversee architecture, integrations, automation, governance, roadmap prioritization, delivery processes, QA, and cross-functional change management while driving AI and automation improvements.

Build and scale Covera's Revenue Operations function: own HubSpot CRM administration, pipeline management, forecasting, executive and board reporting, deal desk and pricing processes, cross-functional commercial operations, dashboards/KPIs, and scalable automation to enable predictable growth.

Lead and optimize operational infrastructure for Forbes' Creator Network. Manage contract pipelines and legal workflows, support podcast acquisitions and creator onboarding, coordinate cross-functional teams (Finance, Production, Product, Legal, Sales, Events), launch new B2C/B2B creator initiatives, and establish scalable backend processes to support high-profile creators and original IP.

Lead commercial strategy and revenue operations for pricing, packaging, CPQ/Q2C automation, and marketplace operations. Own pricing strategy, discount governance, approval logic, and commercialization readiness for new products. Manage and grow a team, partner cross-functionally with Product, Finance, Legal, and Revenue Engineering, and drive end-to-end launch and operationalization of commercial systems.

Lead the Infrastructure Operations team to ensure stability and resiliency of on‑prem infrastructure. Own data‑center consolidation and exit programs, EOSL/risk management, DR testing, vulnerability/patch management, monitoring/observability and SRE practices, governance and documentation standards, and vendor/stakeholder coordination while running agile delivery cadences.

Lead and govern global IT change management lifecycle: intake, risk-based assessment, approvals, execution, validation, post-change review, reporting, and continuous improvement. Coordinate across IT teams, vendors, MSPs, and regions to minimize service disruption, maintain audit-ready records, deliver training, and drive tooling and process automation opportunities to support high-availability and data center operations.

Provide high-level executive support including complex calendar management, meeting coordination, global travel and expense management, process and systems development, stakeholder relationship management, and preparation of executive briefings and summaries to increase productivity and accountability.