Top Operations & Support Jobs in Miami, FL

No specific responsibilities or duties are provided beyond stating that this is a job.

Leads Censys's internal IT systems, infrastructure, endpoint lifecycle, identity management, SaaS tooling, and secure AI adoption. Builds and manages the IT team, oversees onboarding and employee technology support, manages software and hardware budgets and vendors, documents processes, and delivers internal training. The role partners with finance and other teams to optimize tooling, automation, utilization, reliability, and return on investment across a global workforce.

Leads engineering, client support, cybersecurity, and IT operations for a managed service provider. Owns service delivery, security posture, automation, operational metrics, cross-functional incident response, staffing, accountability, and performance management across four functional leaders. Reports to the CTO and drives scalable, consistent client delivery while supporting retention and organizational growth.

Applicants must enter the property where they currently work in the cover letter field. No other responsibilities or qualifications are provided.

Provides engineering-level product support throughout the maintenance lifecycle. Troubleshoots technical issues, analyzes logs and configurations, manages cases, coordinates problem resolution with R&D, and communicates solutions to customers. Develops service knowledge materials, monitors product and service benchmarks, supports serviceability testing, contributes to service readiness, and provides domain expertise for automation and continuous product improvement.

Leads technology operations and sustainment for Leidos Energy’s technology baseline, including networks, specialized hardware, and software. Oversees reliability, security, lifecycle management, modernization, operational risk, resources, investments, and external providers. Improves employee workflows, reduces technical debt, translates business needs into technology priorities, and develops multidisciplinary technical teams and leaders across a large matrixed organization.

Provides remote end-user technical support by troubleshooting hardware, operating systems, networking, Microsoft environments, and Exchange issues. Documents, prioritizes, and resolves tickets, communicates clearly with users, follows escalation and security procedures, maintains technical documentation, and pursues timely resolution and customer satisfaction. The role also supports continuous process improvement and requires a Saturday-through-Wednesday schedule from 11 a.m. to 8 p.m. EST.

Provide functional support and configuration for PeopleSoft 9.2 Financials (GL, AR, Commitment Control). Elicit and document requirements, map requirements to PeopleSoft, analyze PUM images, lead testing/QA, mentor analysts, design workflows (AWE), support upgrades, troubleshoot production and batch/job issues, and create process documentation and test artifacts.

Own technical support for enterprise SaaS customers by triaging and resolving complex issues, especially SSO and SCIM problems. Investigate logs, APIs, and browser tools; communicate status to Customer Success and Engineering; and manage escalations through resolution. Build runbooks, decision trees, and automation using AI tools to improve support scalability and enable self-service. Participate in customer troubleshooting calls and continuously improve support processes.

Provides administrative, operational, reporting, scheduling, database, event, travel, and project support to senior distribution and operations leaders. Coordinates meetings, field engagement, onboarding, vendor payments, presentations, expenses, and department initiatives. Maintains CRM and business databases, improves reporting and workflows, and applies AI and emerging technologies to increase efficiency. Requires strong organization, communication, judgment, Microsoft Office proficiency, and familiarity with financial services distribution.