Top Operations & Support Jobs in Miami, FL

The role involves building AI systems to enhance technical support operations by automating workflows and providing analytical insights to improve customer experience.

The Revenue Integrity Coordinator ensures accurate claims billing to payers, reviews patient accounts, and maintains compliant billing practices in a remote setting.

Convelio seeks motivated individuals for spontaneous applications in a growing startup that combines tech, logistics, and art shipping. Applicants should be autonomous, entrepreneurial, and eager to learn.

Provide technical support to open-source and enterprise customers across channels; troubleshoot Kubernetes and Argo issues; escalate to engineering; improve documentation, support playbooks, and scalable processes; develop deep expertise in GitOps and Akuity’s offerings.

Join ngrok's Talent Community to stay connected and learn about future opportunities. Open to US-based candidates legally authorized to work.

Lead India operations and projects: manage budgets, contracts, field logistics and teams, cultivate stakeholder partnerships, ensure data quality, generate insights and reports, train field teams, and support regional Operations and Data & Insights on special projects. Travel ~10–20%.

Manage and oversee an Integrated Project Management team for large, multi-site enterprise accounts. Coordinate purchasing, scheduling, logistics, project execution and closeout, support financial execution and change orders, assess manpower needs, and drive customer satisfaction and operational excellence while reporting to the Operations Lead.

Perform peer reviews of public-record due diligence reports to ensure compliance with FCRA, client guidelines, and internal standards. Analyze legal documents and online sources, produce accurate QA reports, communicate with client relations and investigators, collaborate with third-party vendors, and support audits and process improvements.

Own and evolve the AI triage, routing, and agent library for inbound support tickets; administer and debug Zendesk systems and integrations; build automations, monitoring, and reporting; maintain integrations, routing logic, and AI QA; drive automation roadmap and continuous improvement to increase containment and reliability across CX operations.

Provide advanced troubleshooting and resolution for complex network incidents across routing, switching, firewalls, VPNs, DNS, and load balancing. Execute maintenance, migrations, and recovery efforts; lead root cause analysis, incident response, and post-incident reviews. Create/runbooks and mentor support staff while partnering with Engineering, Platform, and NOC to improve reliability and operational efficiency.