Top Operations & Support Jobs in Miami, FL

Design and deliver RevOps strategies on HubSpot: analyze data, map marketing/sales/service workflows, identify gaps, prioritize revenue plays, manage KPIs, lead projects, and drive organizational change to produce measurable revenue impact for partners.

Lead and manage the Workforce Management team for 24/7 US and Mexico crisis channels. Oversee forecasting, capacity planning, dynamic scheduling, intraday management, and tactical WFM process improvements. Partner with operations leadership for scenario planning, performance analysis, and staffing strategies to ensure service level adherence and seamless crisis support.

Manage and optimize SAP landscapes, perform installations, upgrades and cloud migrations (AWS/Azure/GCP), monitor performance, support S/4 HANA and Fiori, handle backup/recovery and DR, document procedures, mentor junior staff, and act as customer technical contact.

Lead analysis and redesign of business processes, capture system requirements, support system design and KPIs, implement enterprise process improvements, manage change, and liaise across departments to drive measurable operational ROI.

Own TLDR's GTM systems end-to-end: HubSpot administration, attribution, pipeline data integrity, automations, system evaluations, and monitoring. Build dashboards and alerting, diagnose recurring issues, decide between quick-fixes or re-architecture, ship automations and agent workflows, and document operational runbooks. Partner with Applied AI to apply AI to GTM problems like attribution.

Support global infrastructure as an SME across databases, servers, networks, storage, and application platforms. Provide medium-to-high complexity run-the-business support, incident resolution, project resources, requirements gathering, solution implementation, knowledge articles, and mentoring. Cover 24/7 shifts as required.

The Senior Director will lead Operations Engineering for renewable projects, focusing on maximizing performance, driving improvements, and ensuring compliance.

Provide front-line technical support to Shopify merchants via email and chat, triage and escalate issues to engineering, perform QA on new features, update documentation, and maintain clear customer communication during problem resolution.

Provide front-line technical support via phone, email, and chat; triage and resolve tickets within SLA; perform basic hardware, software, and network troubleshooting (AD, Group Policy, RDP, VPN, printers); escalate complex issues; document resolutions; participate in training, projects, and on-call rotations including after-hours as needed.

Support new and renewal insurance placements by reviewing submissions for completeness, assisting with quoting and carrier marketing, tracking responses, maintaining records in agency systems, and preparing bind orders under manager guidance.