Top Tech Jobs & Startup Jobs in Memphis, TN

Manage a portfolio of SMB and/or mid-market customers through onboarding to ongoing success; drive adoption, training, and product education; monitor health metrics; identify upsell opportunities; communicate customer feedback to product and engineering; develop scalable processes and collaborate cross-functionally to ensure retention and growth.

The P&C Product Manager III drives innovation in underwriting and product delivery using AI and emerging technologies. Responsibilities include leading collaborations across teams to enhance customer experiences and operational efficiency, conducting research and pilots, and aligning projects with strategic goals.

Perform business and technical systems analysis: gather and document requirements, map processes and data flows, support solution design and testing, liaise with stakeholders, support project planning and risk tracking, mentor BAs, and ensure alignment of technology solutions with business goals and SDLC standards.

Process medical-only and maintenance workers' compensation claims within payment authority, verify coverage and medical information, approve medical payments after compensability is determined, update computerized claim records, communicate with claimants/insurers/providers, escalate issues to Team Manager, and support related administrative tasks and special projects.

Investigate and resolve complex customer and production issues across the full product lifecycle. Diagnose legacy systems, design and implement long-term solutions, and help modernize products (Angular/Java) while collaborating with Product, Support, QA, and Engineering. Engage directly with customers, participate in architecture discussions, and improve scalability, maintainability, and user experience.

Drive net-new revenue by owning full sales cycle for Lexbe27s eDiscovery and GenAI solutions. Prospect, qualify, demo, respond to RFPs, negotiate contracts, and close new customers. Build pipeline, maintain CRM and forecasts, collaborate with Solutions and Customer Success teams, represent the company at industry events, and consistently meet quarterly and annual sales targets.

Design, develop, and maintain MSSQL database solutions and applications. Maintain COBOL production apps, write C# (.NET Core) code, use Python/PowerShell scripting, troubleshoot and optimize performance, participate in code reviews, and adopt AI-enabled tools to improve workflows.

Serve as a technical review resource across multiple client pods, reviewing complex individual (1040) returns (multi-K-1s), pass-through entity returns, and occasional trusts. Mentor preparers, support pod leaders to ensure accuracy and consistency, and optionally provide advisory support as needed.

The Director of Customer & Consumer Insights leads the insights function to inform brand, growth, and product strategies through data-driven understanding, overseeing research initiatives and guiding cross-functional partnerships to align consumer insights with business impact.

Manage a caseload of subrogation claims: identify recovery opportunities, prepare demands and documentation, negotiate with attorneys and carriers, document actions, and maintain claim diaries while ensuring professional communication.

Conduct ML research for query understanding, ranking, clustering, and AI-powered search. Prototype and productionize algorithms, define data and evaluation requirements, design scalable systems, collaborate with engineers, run experiments, and publish patents/papers to integrate state-of-the-art ML into Yahoo Search products.

Lead data science for Yahoo Mail subscriptions: analyze acquisition, conversion, pricing, retention, and churn; design and analyze A/B and multivariate experiments; build predictive and clustering models; partner with product, engineering, design, and business teams to deliver data-driven growth and monetization insights.

Build and maintain performant frontend components and pages using React and Next.js; consume GraphQL APIs via Apollo; implement accessible reusable UI aligned to Yahoo UDS; write tests and support CI/CD; optimize frontend performance; own features end-to-end and collaborate with backend, design, and product teams.

Manage a portfolio of SMB and/or mid-market SaaS customers through onboarding, adoption, and growth. Drive platform education, monitor health metrics, identify upsell opportunities, and collaborate cross-functionally to surface customer feedback and improve processes.

Partner with customers post-sale to design, deploy, and scale AI-driven workflows. Own data readiness, model configuration, enterprise integrations, security/compliance approvals, and drive adoption and expansion while collaborating with Product and R&D.

Own post-sale relationships for enterprise accounts, driving retention, renewals, and expansion. Lead onboarding, adoption, QBRs, and executive engagements. Identify AI-driven use cases, shape account plans, negotiate deals, mitigate churn, and build scalable account management playbooks with cross-functional teams.

Own and grow a portfolio of enterprise accounts end-to-end — from onboarding to renewal and expansion. Build multi-year account plans, lead executive engagements and QBRs, identify AI-driven use cases, drive cross-sell/upsell, manage renewals, mitigate churn risks, and partner with Sales, Product, and R&D to scale account management playbooks and ensure customer success.