Top Tech Jobs & Startup Jobs in Louisville, KY

Manages integrated program schedules, milestones, dependencies, risks, change control, client communications, meetings, status reporting, and customer-facing materials. Coordinates internal teams and vendors, tracks action items and deliverables, escalates issues, and supports lessons learned and process improvements. The role is remote-first, requires Central Time Zone availability, and includes travel four to five times annually.

Coordinates project deliverables, administrative activities, meetings, documentation, issue tracking, user acceptance testing, and client communications for statewide assessment programs. Supports program managers and project teams by preparing reports, presentations, proposals, manuals, agendas, and meeting minutes. The role requires independent work, strong communication, attention to detail, and occasional client-site travel in a remote-first environment.

Coordinates project deliverables, administrative support, meetings, documentation, issue tracking, client communications, user acceptance testing, software specification verification, and reports or presentations. Supports program managers and internal teams while engaging with state staff and educators. The role requires independent work, strong organization, attention to detail, communication skills, Microsoft Office experience, and travel several times per year.

Reviews signed customer agreements against Salesforce records and quotes to verify products, quantities, prices, dates, approvals, and required data before billing and onboarding. Corrects routine Salesforce issues, tracks returned deals, communicates with Sales and Customer Success, escalates exceptions, confirms downstream handoffs, logs root causes, and improves procedures using AI-assisted review tools.

Analyzes operational data and business processes to identify inefficiencies, bottlenecks, and root causes. Maps workflows, evaluates outcomes using statistical methods, recommends and implements process improvements, and monitors results. Creates standard operating procedures and workflow documentation, communicates findings to stakeholders, and collaborates with cross-functional teams on process changes. Provides training and support for new processes and best practices.

Nurture inbound healthcare, MedTech, and privacy-focused prospects from initial engagement through qualified meetings with the Growth Manager. Responsibilities include personalized multichannel outreach, lead qualification, event and trade show support, CRM and pipeline management in HubSpot, re-engagement campaigns, sales enablement, messaging refinement, and sharing prospect feedback with marketing and growth teams. The role is fully remote but requires travel to industry conferences and trade shows.

Own and grow Bazaarvoice’s strategic relationships with LLM and AI platform partners. Lead executive account management, joint roadmapping, QBRs, integration optimization, success measurement, renewals, and commercial expansion. Coordinate Product, Engineering, Legal, Finance, Strategy, and GTM teams to scale pilots into enduring integrations, navigate data privacy and usage issues, and demonstrate partner ROI. Represent Bazaarvoice with senior executives while developing new partner-assisted business opportunities.

Build scalable customer adoption and lifecycle programs for a multi-product SaaS platform. The role uses customer and product data, health signals, AI, and testing to identify adoption barriers, trigger proactive engagement, and create playbooks and enablement resources. Responsibilities include customer community and champion programs, automated re-engagement sequences, reporting governance, cross-functional strategy, and program roadmap ownership. The position partners with Customer Success, Product, Onboarding, Support, and Enablement teams to improve customer outcomes while enabling CSMs to focus on strategic relationships.

Leads customer research projects from scoping through stakeholder-ready delivery, serving as the primary research advisor and accountable owner for assigned enterprise accounts. Responsibilities include developing research solutions, writing and editing quantitative and qualitative questionnaires, creating analysis plans, presenting insights, improving AI-generated research outputs, collecting product feedback, and managing direct reports. The role supports customer retention, expansion, and successful pilot conversions through high-quality research outcomes.

Own and grow 10–20 enterprise accounts across technology, telecommunications, and media. Drive renewals, upsells, cross-sells, net-new business, commercial negotiations, account planning, forecasting, and strategic relationships with senior insights, analytics, product, marketing, and research leaders. Collaborate with Customer Success, Research, and Product to expand platform adoption, represent the company at industry events, and deliver revenue growth and retention across complex Fortune 500 accounts.

Own client enablement, onboarding, product support, release readiness, and customer-success efficiency initiatives. Lead platform orientations and report walkthroughs, create training and Help Center content, respond to product questions, triage bugs, review AI-generated support responses, and communicate product releases. The role partners closely with Product, Engineering, Sales, Research, and Customer Success while improving workflows and supporting clients in a fast-paced startup environment.

Manages client accounts and Account Manager and AR Specialist teams, ensuring productivity, service quality, collections performance, timely work completion, and client satisfaction. Serves as the primary client contact, resolves escalations, identifies expansion opportunities, supports onboarding, coordinates cross-functional teams, and addresses staffing and training needs. Analyzes operational data, manages multiple projects and deadlines, and promotes employee engagement and company goals.

Design and test AI-powered tax workflows, evaluate generated tax analysis, and convert tax engagements into structured processes. Implement workflows with accounting firms and corporate tax teams, configure customer solutions, and support quality reviews. Translate customer feedback into product improvements while collaborating with product, engineering, and data science teams. Research U.S. federal tax sources, document best practices, and create reusable workflow templates.

Investigates, evaluates, and resolves complex liability claims independently. The role interprets policy coverage, determines liability, establishes reserves, authorizes payments, negotiates settlements, manages litigation strategy with counsel, identifies recovery opportunities, prepares reports, and supports team development through training and mentoring.