Top Tech Jobs & Startup Jobs in Louisville, KY

Owns Agile team backlogs, defines and prioritizes user stories, develops acceptance criteria, supports PI Planning, and delivers roadmap priorities. Partners with Product Managers, analysts, engineers, customers, and stakeholders to maximize customer and business value. Uses customer feedback, usability research, metrics, and analytics to inform decisions, manage tradeoffs, and continuously improve products.

Supports Homebound’s in-house legal team across contracts, real estate transactions, licensing, insurance, warranty claims, sales agreements, homeowner disputes, litigation, and land acquisitions. Partners with business teams and outside counsel across multiple states, manages numerous concurrent matters, and provides practical legal guidance during market expansion and daily operations.

Develops and executes sales business plans, manages national customer relationships, analyzes sales opportunities, oversees service levels, supports advertising, controls budgets, presents proposals, negotiates pricing, and manages pricing, promotions, and reporting. Requires food-industry sales experience, strong communication skills, basic PC skills, and willingness to travel up to 45% of the time.

Leads technical enablement and sales success for strategic national channel partners. Aligns partner and company go-to-market strategies, develops business plans, conducts technical and sales training, supports evaluations and configurations, and serves as a trusted technical advisor throughout the sales cycle. Builds executive relationships, coordinates training and marketing activities, gathers partner requirements, mentors technical managers, and collaborates with sales, systems engineering, and channel teams.

Design, develop, and scale mission-critical backend applications and distributed services. Build Python and Celery services, FastMCP services, Docker Swarm environments, and horizontally scalable architectures. Optimize Couchbase and NoSQL data systems, troubleshoot Linux-based distributed environments, and apply cloud-native AWS practices. Collaborate cross-functionally to deliver secure, reliable solutions while using spec-driven development and AI coding tools.

Handle complex customer escalations, advocate for customers across public channels, coach support agents, audit ticket quality, identify support trends, improve processes, train agents, and maintain Help Center and internal documentation. The role requires strong written communication, de-escalation skills, customer-focused judgment, and independence in a remote asynchronous environment.

Supports Solutions Engineers and Account Executives with customer discovery, technical demonstrations, use-case development, requirements documentation, AI workshops, and consultative technical sales. Learns Talkdesk’s cloud contact center, AI, automation, analytics, and integration capabilities while collaborating across product, engineering, sales, marketing, and customer success teams. Builds presentation, consulting, technical, and customer-facing skills through mentorship and hands-on experience. Travel to customer meetings, internal events, and team sessions may be required.

Develop, test, troubleshoot, and support high-volume software applications in an Agile environment. Collaborate with architects, product teams, customers, and engineers throughout the software development lifecycle. Participate in design and code reviews, automated testing, production monitoring, security and privacy practices, and root-cause analysis. Use approved AI-assisted development tools responsibly across coding, testing, debugging, documentation, and delivery while maintaining accountability for software quality, reliability, performance, and maintainability.

Build backend services, APIs, data workflows, AI-enabled applications, coding agents, and secure DevSecOps pipelines for government and defense customers. Establish controlled AI development environments, automated quality and security testing, compliance evidence, software supply-chain protections, and Platform One-compatible deployment workflows. Modernize legacy applications and collaborate with software, platform, cybersecurity, and mission teams to transition R&D prototypes into secure operational capabilities.

Own an enterprise customer portfolio from deployment through adoption, renewal, and expansion. Build success plans, drive platform adoption and value realization, manage retention risks, negotiate commercial agreements, and identify expansion opportunities. Partner with Sales, Product, Engineering, Professional Services, Support, systems integrators, procurement, InfoSec, and legal. Lead executive-level workshops and business reviews while managing ARR, NRR, GRR, usage, adoption, and CSAT/NPS metrics.