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Oversee a team of engineers to build and maintain the IMPaCT software application, ensuring high-quality software delivery and security compliance.

Monitors and scores recorded call-center interactions against quality standards, identifies performance and compliance gaps, documents findings, recommends improvements, and collaborates with management on corrective actions. The representative communicates agent progress, attends calibration sessions, supports onboarding, performs live monitoring or coaching, and completes ad hoc quality projects. The temporary seasonal role supports Medicare sales programs during the Annual Enrollment Period, with possible extension into the Open Enrollment Period.

Design and ship end-to-end product features, partner with PMs and engineers to solve ambiguous problems, improve and document the design system, conduct customer conversations to inform decisions, give and receive direct feedback, and maintain quality amid shifting priorities.

Support Wealth Managers by preparing client materials, attending meetings, documenting action items, responding to client requests, coordinating advisory implementation, maintaining compliant records, and collaborating with planning, investment, and tax teams. Build advisory process experience without business development or sales responsibilities.

Lead single-threaded product and technical ownership for Client Intelligence & Data, defining APIs and event-driven architectures to deliver merchant-facing analytics, KPIs, and reports. Drive platform strategy toward AI-driven insights, enforce production reliability and automated QA, champion You Build It You Run It culture, partner cross-functionally to scale multi-tenant analytics capabilities, and prioritize work using evidence-based frameworks.

Supports master data initiatives, M&A integrations, system implementations, and process improvements through data analysis, cleansing, mapping, validation, reconciliation, reporting, documentation, and project coordination. Partners with business, IT, governance, and data steward teams to resolve issues, support testing and cutovers, monitor project deliverables, and transition stabilized processes into ongoing operations.

Lead strategy and operating model for the Agency commercial organization, translating commercial priorities into scalable processes, forecasting, reporting, and cross-functional initiatives. Partner with senior Sales and BI teams to surface insights, shape priorities, build governance and tooling, drive adoption, and manage a portfolio of strategic programs to improve productivity and accelerate growth.

The Project Architect will lead architectural design and documentation, ensuring compliance with codes while managing project execution and client communication, particularly in healthcare design.

Manage delinquent account reinstatements and coordinate vehicle recovery processes. Qualify and assign accounts, negotiate with agents, ensure regulatory compliance (FDCPA, RTC, SCL, SSCRA), process reinstatements/redemptions, maintain records, and support escalations and audit readiness.

Senior individual-contributor role leading 3Cloud's enterprise AI strategy and Center of Excellence. Advise C-suite clients, define AI architectures and standards, drive adoption, develop offerings, and convert strategy into implementation while mentoring technical leaders and shaping commercial growth.