Top Customer Success & Experience Jobs in Las Vegas, NV

The VP of Enterprise Relationship Management will enhance strategic partnerships, lead global collaborations, and shape the future of relationship management at MetLife, focusing on business retention and new development.

As a Patient Engagement Specialist I, you'll handle outbound calls to patients, educate them about services, and book appointments using communication skills and software tools.

Lead and build MongoDB's Critical Accounts program and Customer Health Platform. Design frameworks, operating model, playbooks, KPIs, and executive reporting. Hire and manage a lean program team, coordinate cross-functional interventions, drive platform roadmap and AI-driven signals, and ensure insights translate into reduced churn and measurable business outcomes.

Manage onboarding, account management, and customer support for employer partners. Own client relationships, gather user feedback, build and iterate operational processes, and drive data-informed improvements to scale the business.

Manage a portfolio of customer accounts to drive onboarding, adoption, retention, and expansion. Serve as primary client contact, run business reviews, monitor adoption metrics, resolve issues with cross-functional teams, and deliver success plans, training, and reporting to improve satisfaction and renewals.

Manages property launches and installations by coordinating stakeholders, construction and operations teams, equipment, billing information, community meetings, signup events, marketing materials, and contract deliverables. Serves as the primary on-site communicator, resolves escalated customer issues, supports residents and VIPs, and transitions properties to ongoing account management. Requires frequent travel to project sites and telecommunications account management experience.

Manages strategic relationships with enterprise customers, including onboarding, go-live readiness, account planning, retention, revenue growth, escalated issue resolution, and strategic business reviews. Partners with sales and operations to align services with customer objectives, monitors account performance through dashboards and analysis, identifies operational risks, and develops effective solutions. The role requires transportation-industry knowledge, strong communication, analytical, organizational, and decision-making skills, and the ability to manage multiple accounts.

Manage strategic healthcare client accounts, driving onboarding, adoption, retention, renewals, upselling, membership growth, and utilization. Develop account strategies, monitor client health and performance metrics, deliver ROI-focused business reviews, resolve issues, and maintain executive relationships. Collaborate cross-functionally with Sales, Product, Marketing, Business Development, and Support while communicating client feedback and industry insights. Travel up to 25% as needed.

Installs, configures, supports, and troubleshoots Oasis 360 casino management software and related hardware for casino customers. Responsibilities include configuring access rights, validating equipment and reports, delivering customer training, coordinating post-installation issue reporting, monitoring service activities, and supporting customer satisfaction. The role requires extensive travel, variable shifts, strong communication, networking knowledge, and the ability to obtain required licenses.

Executive leader responsible for customer experience strategy, large-scale portfolio ownership, retention, renewals, expansion, customer health, segmentation, and executive relationships. The role builds scalable CX operating systems, integrates acquired customer portfolios, develops senior leaders, strengthens cross-functional collaboration, and drives consistent customer outcomes across enterprise and scaled customer segments.