At Aristocrat, we pride ourselves on our relentless pursuit of excellence and innovative spirit. We are an ideas company at heart, embedding creativity and fresh thinking into every part of our business. This is your chance to join a team that consistently sets the standard in gaming entertainment, with exciting titles like Game of Thrones TM, Sons of Anarchy, and Lightning Link. As an Implementation Operations Specialist, you will play a crucial role in delivering a world-class service experience to our casino customers. You will ensure flawless installations and support, both onsite and virtually. This is an outstanding opportunity to grow and shine in a dynamic, ambitious environment!
What You'll Do- Install, support, and troubleshoot Oasis 360 Casino Management System software products.
- Collaborate with customer representatives to plan system access rights and enter configurations.
- Configure and troubleshoot third-party products like printers, scanners, and card readers.
- Validate the accurate operation of all equipment, system capabilities, and reports.
- Deliver classroom training on Oasis 360 Management System modules and partner products.
- Schedule post-installation meetings with Support, PMO, Product, and D&D to report software issues.
- Monitor service activities and bring up issues as necessary to ensure customer happiness.
- Build customer advocacy for Aristocrat products and services by setting the industry standard.
- An Associate’s Degree in Computer Information Systems, Business Administration, or equivalent experience.
- Experience with training, installing, supporting, and troubleshooting software products.
- Casino/gaming experience within technology or similar expertise preferred.
- Working knowledge of marketing principles, including customer engagement and service promotions, preferred.
- Demonstrated leadership and the capability to collaborate with diverse personalities and management tiers.
- Knowledge of digital electronics and networking technologies.
- Strong understanding of Microsoft Office Suite products.
- Strong communication abilities and the capacity to uphold confidentiality.
- Willingness to travel extensively and work variable shifts.
- Valid driver’s license with a clean driving record.
- Ability to acquire necessary occupational and vendor licenses in Aristocrat’s customer jurisdictions.
This job description may have been reviewed and enhanced using AI-assisted tools to improve clarity, consistency, and inclusivity. All final content, role requirements and hiring decisions remain subject to human review and approval by Aristocrat.
We offer a comprehensive pay and benefits package designed to stay competitive in the market, support your wellbeing, and recognise your contribution to our success. Our approach is underpinned by a pay-for-performance belief in rewarding individual impact. Your specific compensation package will be determined by factors such as your skills, experience, qualifications, and location.
Depending on your role and location, you may be eligible for annual bonuses and incentives, health and wellbeing benefits, paid time off, retirement plans, insurance coverage, and other local or statutory benefits.
Specific details about compensation and benefits for this position will be discussed during the recruitment process.
Skills Required
- Associate's degree in Computer Information Systems, Business Administration, or equivalent experience
- Experience training, installing, supporting, and troubleshooting software products
- Casino or gaming technology experience
- Working knowledge of marketing principles, customer engagement, and service promotions
- Demonstrated leadership and ability to collaborate with diverse personalities and management levels
- Knowledge of digital electronics and networking technologies
- Strong understanding of Microsoft Office Suite
- Strong communication skills and ability to maintain confidentiality
- Willingness to travel extensively and work variable shifts
- Valid driver's license with a clean driving record
- Ability to obtain occupational and vendor licenses required in customer jurisdictions
Aristocrat Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Aristocrat and has not been reviewed or approved by Aristocrat.
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Healthcare Strength — Medical coverage offers multiple Aetna options with preventive care fully covered and $0 in‑network outpatient mental health visits, plus employer‑paid premiums on at least one dental and one vision plan. Feedback suggests first‑day eligibility and HSA funding increase perceived value.
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Parental & Family Support — Paid parental leave provides up to 12 weeks for primary caregivers and 10 days for secondary caregivers, with adoption/surrogacy reimbursement and access to Lyra sessions. Feedback suggests these supports materially enhance family and mental wellbeing.
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Equity Value & Accessibility — The SuperShare program matches employee share purchases with free shares up to a defined annual limit, with clear enrollment windows and a two‑year vest. Feedback suggests this structure delivers uncommon ownership value compared with standard ESPPs.
Aristocrat Insights
What We Do
Aristocrat Leisure Limited is an ASX20 listed company and one of the world’s leading providers of gaming solutions. We’re licensed in over 300 jurisdictions and operate in over 90 countries around the world. We’re also proud to have a team of over 6500 employees that deliver outstanding results by pushing the boundaries of innovation, creativity and technology each day. We offer a diverse range of products and services including electronic gaming machines, social gaming and casino management systems, but it doesn’t stop there. Despite our global presence and exponential growth, we remain an ideas company at heart that is committed to delivering outstanding results for our customers and players and an unparalleled experience for our employees, who have the opportunity to grow, be inspired and be the best they can be. Our values of Talent Unleashed, All About the Player, Collective Brilliance and Good Business, Good Citizen guide and inspire us to live our mission of bringing joy to life through the power of play – every day. Come and join us – let’s play!
Why Work With Us
Individually we’re great, but together we’re brilliant. Our employees are the beating heart of our business and we attract the best people in the industry thanks to our unique and inspiring culture. Come and join the team and help bring joy to life through the power of play.
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