Top Operations & Support Jobs in Las Vegas, NV

Manage enterprise Help Desk and End User Support operations, lead Tier I and Tier II support teams, oversee IT service management processes, maintain SLAs and OLAs, handle major incident escalations, allocate staffing resources, monitor service performance, and drive continuous improvements in customer satisfaction and first-call resolution.

Direct the Contracts, Procurement/Sourcing, Certifications, and Risk & Compliance division. Manage contractors, intake queues, service commitments, client escalations, engagements, governance, certifications, accreditations, and government-contract compliance. Maintain policies, monitor operational and risk metrics, coordinate with Legal and the President, and ensure timely, high-quality delivery across all functions.

Provides courteous front desk reception for students, faculty, staff, and visitors. Screens and registers visitors, answers phones, manages visitor passes, monitors security cameras and access control systems, responds to service calls and emergencies, documents incidents, completes reports, and supports the Security Department. Requires strong communication, judgment, attention to detail, computer literacy, crisis-management ability, and physical capacity to move throughout the school and assist individuals when needed.

Manages client questions and feedback, analyzes inquiry trends, develops operational efficiencies, refines business rules and automations, and coordinates with internal teams to improve processes, products, and client experience.

Manage commercial insurance claims end to end, including loss intake, carrier reporting, adjuster follow-up, reserves, and resolution. Lead client kickoff calls and monthly claim reviews, develop claims SOPs and reporting workflows, support clients during urgent incidents, and drive carriers, TPAs, and defense counsel toward resolution. Translate claims data into loss analysis and renewal insights while building strong client trust.

Serve as a strategic partner and trusted extension of the CEO by managing complex calendars, access, domestic and international travel, briefings, meeting materials, stakeholder relationships, board presentations, executive communications, and personal logistics. The role requires exceptional judgment, discretion, organization, initiative, adaptability, and availability across time zones and outside standard hours.

Provides high-level administrative support to senior executives through scheduling, correspondence, travel and expense management, meeting coordination, project and event ownership, business reporting, and cross-functional collaboration. Maintains organizational documents, prepares business reviews, captures action items, and improves administrative systems and processes. Requires strong communication, prioritization, business judgment, multitasking, and project coordination skills.

Gather and document business and functional requirements, perform fit-gap analyses, create user stories, process flows, data models, and use cases, and partner with stakeholders, developers, and QA teams. Lead UAT, support system testing and defect resolution, and ensure solutions align with business needs. The role focuses on Salesforce business analysis, ERP/CRM integrations, SDLC support, API dependencies, SQL reporting, and Agile delivery.

Own operational support for a growing community partnerships team by tracking action items, maintaining playbooks and collateral, managing CRM data hygiene, monitoring dashboards, analyzing datasets, and coordinating data and product requests. The role partners with leadership, field representatives, and data and engineering teams to improve execution, resolve issues, and support informed decision-making.

Leads Enveritas’ India operations and supports regional operations across Asia. Responsibilities include building country programs, managing field teams, budgets, vendors, logistics, contracting, data quality, stakeholder relationships, and regional planning. The role requires independent judgment, people leadership, senior external representation, analytical ability, and regular travel to agricultural regions in India, Indonesia, Papua New Guinea, and elsewhere in Asia.