Top Senior Level Operations & Support Jobs in Las Vegas, NV

Own operational reporting, diagnostic analysis, capacity planning, platform administration, system changes, process improvement, and cross-functional program execution. Partner with Product, Engineering, workforce planning, vendors, training, and quality teams to improve operational performance. Lead accountability mechanisms, roadmap alignment, AI and automation initiatives, and scaled delivery while mentoring teammates and influencing without formal authority.

Provide advanced technical support for GitLab’s largest customers, troubleshooting complex Linux, GitLab, CI/CD, infrastructure, and integration issues. Build customer relationships, resolve critical incidents, collaborate with Product, Development, Infrastructure, Customer Success, and Sales teams, create reusable support documentation, share knowledge, and participate in hiring. The role requires strong Linux systems expertise, scripting ability, debugging skills, and familiarity with Kubernetes and serverless technologies.

Leads managers and cross-functional customer-facing teams delivering technical services, onboarding, support, consulting, and engagement offerings. Owns service delivery strategy, scalability, governance, processes, KPIs, capacity planning, workforce strategy, budgeting, and operational performance. Serves as an executive escalation point, partners with senior leaders across business functions, and drives new service launches, automation, innovation, and continuous improvement. Requires extensive technical solution delivery, people leadership, strategic execution, and customer-facing service organization experience.

Reviews and approves escalated complaint responses, advises on complex life insurance and annuity transactions, investigates high-value disbursements and suspected fraud, and researches contract histories. The role develops resolutions for customers and partners, supports legal, compliance, product, and regulatory teams, identifies operational risks and trends, and recommends process improvements while maintaining strong controls.

The Senior Manager of Enterprise Business Systems oversees the strategy, implementation, and optimization of enterprise applications, leading a team for full lifecycle management, ensuring system delivery, and fostering cross-functional collaboration.

Lead and evolve Affirm's first-party collections program across agent, digital, and AI channels. Own vendor and BPO relationships, monitor portfolio performance, partner cross-functionally to scale AI-enabled servicing and digital self-service, and drive operational efficiency, compliance, and improved recovery and customer outcomes.

The Senior Revenue Operations Manager designs and optimizes the revenue engine across Sales, Marketing, and Product, focusing on strategic growth and efficiency. This role involves data-driven decision-making, improving operational workflows, and leading cross-functional initiatives.

Manage corporate compliance and transactional needs for multinational entity portfolios. Serve as primary client contact, coordinate with internal fulfillment teams via Salesforce CRM, research jurisdictional filing requirements, oversee annual compliance and ad hoc transactions, provide status updates, mentor junior staff, and maintain accurate company records in entity management systems.

Lead Cox Fleet process design, standardization, and continuous improvement across the business. Drive transformation initiatives (acquisitions, integrations), partner with stakeholders and BI to build metrics, govern process standards, prioritize technology enhancements, and manage implementation of process excellence and change management to improve efficiency and compliance.

Provides first-line technical support for Hivemind software customers and field teams. The role collects evidence, analyzes logs and telemetry, triages software, deployment, configuration, API, licensing, and integration issues, routes cases to engineering or support owners, communicates customer updates, validates issues in lab or simulation environments, and creates troubleshooting documentation and knowledge-base content. It also supports releases, onboarding, deployment handoffs, and supportability metrics.