Top Senior Level Operations & Support Jobs in Las Vegas, NV

Lead a remote customer support team (~30) for ed2go, overseeing daily call center operations, SLA and quality metrics, workforce management, reporting, coaching, escalations, and cross-functional improvements to enhance learner experience across phone, email, chat, and web.

Review and process life insurance and related claims (Life, LTC, Disability, Accident, Hospital Indemnity, Wellness). Identify irregularities, perform independent analyses, gather and review multi-source data, apply policy provisions and state/federal laws, manage complex claim activities and complaints, and prepare correspondence and reports while meeting department service standards.

Lead and build the development support function that manages escalated technical issues from Customer Care to Development. Define SLAs, triage and escalation frameworks, monitoring and reporting, stakeholder communications, and executive metrics. Analyze trends to drive product improvements, lead a high-performing support team, and coach members to improve responsiveness and resolution effectiveness.

Review and quality-check field investigation reports, provide guidance and feedback to investigators, track and prioritize pending cases, schedule additional leads, assist with customer complaints and QA interviews, prepare statistical reports, and support PMs and managers to ensure timely, accurate submissions.

Handle eMarketplace customer inquiries (Amazon, eBay, Walmart), resolve issues on first contact including returns and website assistance, liaise across departments, use company tools/databases, meet customer service metrics, make product recommendations, participate in training, and follow company policies.

Build and lead EdSights' technical support function: select ticketing tooling, create SLAs and escalation paths, run day-to-day ticket triage, implement AI chatbot and knowledge base, own support KPIs and QA, triage API/integration issues, and hire and train a growing support team while partnering with Product and Engineering to resolve product gaps.

Operate at the intersection of underwriting, data science, and sales operations to validate inputs, approve quotes within authority, monitor funnel performance, analyze risk composition, triage quote inquiries, support downstream execution, and develop underwriting reporting and dashboards to ensure operational integrity of an automated underwriting workflow.

Lead studio operations and integration with central PlayStation functions. Build internal operations capabilities, manage budgets, IT/security alignment, HR/talent processes, strategic planning, and execution of initiatives. Build and mentor an operations team and foster a healthy studio culture.

Lead and scale regional business operations including office setup, entity incorporation, payroll, vendor management, recruiting support, event logistics, and cross-functional process improvements. Manage a team of Business Operations Partners, track projects, remove operational bottlenecks, and partner with HR, Finance, Legal, Product, and Engineering to enable market launches and company growth.

The Site Manager oversees daily operations of fuel maintenance projects for USACE, ensuring compliance with regulations, safety standards, and quality control while managing a team and interacting with subcontractors and clients.