Top Customer Success & Experience Jobs in Kansas City, MO

As a Solutions Engineer, you'll provide technical insights, guide implementations, and collaborate across teams to optimize healthcare solutions, ensuring successful client projects.

Engage with clients to understand needs, drive onboarding and adoption, manage customer interactions, resolve issues, and use data analytics and CRM tools to improve satisfaction and retention while collaborating with teams and developing professionally.

Design, develop, and maintain client-facing enablement materials across Cedar's product suite. Deliver live end-user and train-the-trainer sessions during implementations. Partner with Product and Delivery to research functionality, maintain content lifecycle, identify gaps, and improve adoption through cross-functional collaboration and learner-focused materials.

Lead analytics and reporting for post-sales segments, reconcile data across Salesforce and financial/CS systems, design and enforce renewals and customer success processes, build adoption and retention reporting, and translate insights into recommendations for leadership to improve renewal rates and revenue retention.

The Enterprise Implementation Consultant in the Public Sector will manage customer relationships, oversee IoT solution deployment, and ensure value realization for enterprise customers, primarily in government contexts, while coordinating with cross-functional teams.

Manage the customer lifecycle from onboarding to retention by driving adoption, identifying risks and expansion opportunities via data, delivering consultative guidance, coordinating cross-functional initiatives, running scaled engagement programs, and maintaining accurate records in success platforms and CRM to maximize customer value.

Lead high-volume inbound/outbound Account Strategy conversations to retain and grow SMB restaurant customers. Handle contract/pricing negotiations, diagnose needs, leverage product and data to drive outcomes, document interactions, surface customer feedback, and collaborate with Sales, Support, Product, and Finance to improve retention and long-term growth.

Lead and build MongoDB's Critical Accounts program and Customer Health Platform. Design frameworks, operating model, playbooks, KPIs, and executive reporting. Hire and manage a lean program team, coordinate cross-functional interventions, drive platform roadmap and AI-driven signals, and ensure insights translate into reduced churn and measurable business outcomes.

Manage onboarding, account management, and customer support for employer partners. Own client relationships, gather user feedback, build and iterate operational processes, and drive data-informed improvements to scale the business.

Handle inbound calls to retain clients in Beyond Finance hardship programs by educating, empathizing, de-escalating, analyzing financial situations, using the CRM to document interactions, developing customized retention solutions, and meeting retention targets while delivering excellent customer service.

Handle inbound calls to educate, empathize with, and retain clients in Beyond Finance hardship programs. Deescalate upset customers, assess financial situations, use the CRM to document interactions, propose customized solutions, and meet retention targets while delivering excellent customer service.

Partner with dealerships to drive adoption and performance of Dealertrack, Xtime and DMS solutions. Evaluate operations, optimize fixed-ops workflows, run in-store and virtual engagements, identify upsell opportunities, manage at-risk accounts, and collaborate with sales and product teams to improve efficiency, profitability, and customer satisfaction.