ProServices Engineer

Professional Services Engineer

Join our Pro Services team as a Professional Services Engineer and be responsible for delivering XProtect deployments to organizations across a global network of more than 500,000 installations. You will directly contribute to project outcomes by collaborating with resellers and customers, ensuring ethical, secure, and people-focused solutions at every step.

If you have experience delivering end-to-end technical projects and want to work in a place committed to People First and Responsible always, this is where you belong. If you have experience working with both the engineering and customer-facing sides of the company, can execute end-to-end implementation projects, understand customers' problems and find innovative solutions to help solve them, and believe in technology at its finest, then this is the place for you!

The ideal candidate must reside in the US (Lower 48) and be willing to travel 50-60% of the time. Relocation assistance is not provided. Joining Milestone means becoming part of a company celebrated for consistent growth and a People-First Culture that values each individual deeply.

What You'll Do

1. Manage and execute end-to-end implementation projects, including planning, scoping, installation, deployment, basic technical training, and implementation.
2. Collaborate with customers to fully understand their requirements and provide tailored solutions.
3. Effectively manage and communicate project tasks and commitments with customers, partners, and system integrators.
4. Collaborate directly with end customers to identify, analyze, and resolve complex technical issues related to system integration, hardware compatibility, and software functionality, ensuring their unique needs are met and their systems operate reliably.
5. Deliver upgrade projects and ensure smooth transitions.
6. Manage customer expectations, ensuring implementations stay within scope and timeline.
7. Interface with internal teams (Sales, Customer Success, R&D, and Product Management) to ensure customer satisfaction.
8. Identify risks, manage scope changes, and develop contingency plans.
9. Diagnose and troubleshoot technical issues, including system configuration, hardware, and network settings.
10. Communicate with customers through various channels (onsite, phone, email, or chat) until issues are resolved.

What You Have

1. Experience with deployment of Enterprise VMS software (a plus if it is Milestone)
2. Practical experience with Windows, Windows Server, and Microsoft SQL databases.
3. Strong knowledge of hardware, software, networking, and troubleshooting.
4. Demonstrated ability to explain technical concepts to both technical and non-technical users.
5. Excellent written and verbal communication skills in English (mandatory).
6. Experience managing customer deployment projects.
7. Experience with cloud providers (Azure, GCP, AWS) is advantageous.
8. High Availability (HA) configuration or architecture experience is a plus.
9. Certifications in Microsoft, Linux, Cisco, or similar technologies are a plus.
10. Experience in security and customer insights markets, specifically in Video Management Software (VMS), is advantageous.

Why Milestone?

Milestone offers great benefits and a great culture. Employees here have flexible work environments, opportunities for further education, and the ability to directly effect change in our organization.

The annual OTE for this position ranges from $105,000 to $120,000. Pay is based on the level, location, complexity, responsibility, and job duties of the specific position and is just one component of Milestone's total compensation package. Additionally, we offer an attractive benefits package that includes medical/dental benefits, FSA or HSA, 401k with 6% Safe Harbor employer match, paid parental leave, generous PTO (20 days' vacation, 10 days paid sick time, and 12 company holidays), fully paid Short Term disability policy, fully paid Long Term disability policy, and Life Insurance. If you are selected for an interview, please feel free to talk to our Talent Partner about our compensation philosophy.

All employees must complete a background check. Employees in fiscal roles are also required to undergo a credit check. All information obtained during these checks is handled confidentially and shared only with authorized personnel.

Milestone is committed to creating a diverse and inclusive workplace and is proud to be an equal opportunity employer.

Apply Today

Please apply at our website: www.milestonesys.com

We look forward to receiving your application.