Top Customer Success & Experience Jobs in Kansas City, MO

The Customer Account Director will lead revenue growth through customer renewals, upsells, and expansions, while collaborating with the sales and success teams to retain and grow ARR.

The Senior Business Consultant will activate enterprise clients using the Quantum Metric platform, delivering training, insights, and ongoing support to achieve digital goals.

Manage complex commercial claims, coordinate investigations, negotiate settlements, and analyze claims activities while maintaining regulatory knowledge and providing guidance to junior staff.

Lead and develop a team of Account Managers, focusing on upselling AI capabilities and enhancing customer experiences. Drive sales strategy and collaborate cross-functionally to achieve revenue goals and customer retention.

Manage and grow relationships with technology partners, coordinate go-to-market initiatives, support integration adoption, and track partner performance metrics.

The Client Executive will manage relationships with health insurance underwriting clients, leading touchpoints, generating insights, documenting meetings in Salesforce, and understanding client business objectives.

The Customer Success Operations Manager will build and scale processes for the global Customer Success team, improve efficiency, track metrics, and drive strategic initiatives to enhance client experience.

As an Account Manager, you will manage provider relationships, ensure compliance with regulations, drive outreach programs, and optimize healthcare practices to enhance provider performance.

The CX Program Manager will lead strategy and execution for abuse detection and prevention in customer experience, improving operational efficiency and customer satisfaction by leveraging data-driven insights and cross-functional collaboration.

Oversee the Practice Support Team, resolve escalated issues, provide technical support, improve processes, and conduct customer onboarding for Scratch's products.