C.H. Robinson is looking for a customer-focused Disputes Representative to help resolve billing and freight invoice disputes between shippers and carriers. In this role, you'll serve as a trusted liaison, conducting investigations, gathering documentation, and driving fair, timely resolutions that strengthen customer relationships and support long-term business retention.
If you enjoy solving complex issues, collaborating with multiple stakeholders, and delivering exceptional customer experiences, this position is for you.
At C.H. Robinson, we’re firm believers in the power of in-person collaboration to fuel innovation and propel success. In this role, you will engage with peers on-site two days a week (Tuesday/Wednesday), igniting creativity and driving impactful results. With the flexibility for remote work three days a week, this role strikes the perfect balance between teamwork and autonomy.
Responsibilities:
- Investigate and resolve billing and freight invoice disputes between customers and carriers
- Serve as the primary point of contact for all parties involved, ensuring clear and professional communication
- Collect and review supporting documentation to determine appropriate resolutions
- Communicate outcomes, invoice adjustments, and payment requirements to stakeholders
- Educate customers and carriers on transportation and billing best practices to help prevent future issues
- Partner with internal teams to identify process improvements and escalate system-related concerns
- Ensure accurate billing and carrier payments through updates and reviews within internal systems
- Contribute to a positive customer experience that supports retention and ongoing business relationships
- May be assigned additional duties or responsibilities as needed to support the team, department, or business requirements
Required Qualifications:
- High school diploma or GED
- 2+ years of customer service, account support, or dispute resolution experience
- Proficiency with Microsoft Office, including Excel
- Strong attention to detail and analytical skills
- Ability to manage multiple priorities and work independently
- Excellent organization, time management, and follow-up skills
Preferred Qualifications:
- Experience working in a fast-paced, deadline-driven environment
- Strong written and verbal communication skills
- Proven problem-solving and investigative abilities
- Commitment to teamwork, collaboration, and an inclusive workplace culture
We will review applications for this role on an ongoing basis and encourage all interested candidates to apply at their earliest convenience.
Compensation Range
$15.42 - $30.41The base pay range displayed on each job posting reflects the minimum and maximum base pay for the position across all U.S. locations. Your individual base pay within this range is determined by work location, which takes into account geographic cost of labor, and additional factors, including job-related skills, experience, and relevant education or training. Compensation details listed in this posting reflect the base pay only and do not include additional variable compensation.
Questioning if you meet the mark? Studies have shown that some individuals may be less likely to apply unless they match the job description exactly. Here at C.H. Robinson, we’re building an inclusive workplace where all employees feel they belong. If this position excites you, we welcome you to apply whether you check all the preferred qualifications or just a few. You may just be our next great fit!
Equal Opportunity
C.H. Robinson is proud to be an Equal Opportunity Employer. We are committed to a workplace and performance culture that reflects the strengths of our worldwide marketplace. We value unique experiences and diverse backgrounds of our people within our company, our business relationships, and our communities. We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.
EOE\Disabled\Veteran
Benefits
Your Health, Wealth and Self
Your total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide the top-tier benefits that matter to you most, including:
Three medical plans which include
Prescription drug coverage
Enhanced Fertility benefits
Flexible Spending Accounts
Health Savings Account (including employer contribution)
Dental and Vision
Basic and Supplemental Life Insurance
Short-Term and Long-Term Disability
Paid observed holidays
2 paid floating holidays for U.S. hourly employees
Flexible Time Off (FTO) offered to U.S. salaried employees — no accruals and no caps. Paid Time Off (PTO) offered to all other employees in the U.S. and Canada
Paid parental leave
Paid time off to volunteer in your community
Charitable Giving Match Program
401(k) with 6% company matching
Employee Stock Purchase Plan
Plus a broad range of career development, networking, and team-building opportunities
Learn more about our benefit offerings on our BENEFITS & WELLBEING page
Skills Required
- High school diploma or GED
- 2+ years of customer service, account support, or dispute resolution experience
- Proficiency with Microsoft Office, including Excel
- Strong attention to detail and analytical skills
- Ability to manage multiple priorities and work independently
- Excellent organization, time management, and follow-up skills
- Experience working in a fast-paced, deadline-driven environment
- Strong written and verbal communication skills
- Proven problem-solving and investigative abilities
- Commitment to teamwork, collaboration, and an inclusive workplace culture
C.H. Robinson Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about C.H. Robinson and has not been reviewed or approved by C.H. Robinson.
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Healthcare Strength — Comprehensive medical, dental, vision, life, disability, and mental health coverage is offered alongside FSAs and employer HSA contributions. Feedback suggests health coverage is often viewed as strong and supportive of wellbeing.
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Retirement Support — A 401(k) with a dollar-for-dollar company match and an Employee Stock Purchase Plan strengthen long-term financial security. Additional offerings like performance bonuses and charitable matching further bolster the package.
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Leave & Time Off Breadth — Paid time off, paid holidays, sick time, volunteer time, and role-based FTO/PTO structures provide multiple avenues for rest and flexibility. Feedback suggests generous PTO and work-from-home options are valued by many employees.
C.H. Robinson Insights
What We Do
C.H. Robinson solves logistics problems for companies across the globe and across industries, from the simple to the most complex. With nearly $21 billion in freight under management and 19 million shipments annually, we are one of the world’s largest logistics platforms. Our global suite of services accelerates trade to seamlessly deliver the products and goods that drive the world’s economy. With the combination of our multi-modal transportation management system and expertise, we use our information advantage to deliver smarter solutions for our more than 105,000 customers and 73,000 contract carriers. Our technology is built by and for supply chain experts to bring faster, more meaningful improvements to our customers’ businesses. As a responsible global citizen, we are also proud to contribute millions of dollars to support causes that matter to our company, our Foundation and our employees.
