Top Operations & Support Jobs in Kansas City, MO

Review, curate, and audit video content and metadata for youth and family programming. Maintain content repositories and taxonomy, fix or document quality issues, analyze performance data to inform programming strategy, support initiatives and campaigns, track quality trends, and document workflows while partnering with project managers and stakeholders.

Lead ERP implementation and optimization for project and product cost management in a capital equipment environment. Map and redesign processes, gather requirements, configure functional modules, perform data migration and testing, recommend out-of-the-box vs custom solutions, produce training and change management materials, and support end-user adoption.

Provides executive and administrative support to leadership while maintaining HubSpot CRM records, LinkedIn follow-ups, SharePoint documentation, user access, licenses, certifications, calendars, business documents, and onboarding activities. The role ensures accurate data, consistent administrative processes, timely communications, and organized internal systems. It is fully remote and requires reliable equipment, internet connectivity, and a dedicated workspace.

Provides administrative and organizational support to senior leadership by managing calendars, meetings, priorities, travel arrangements, communications, confidential information, and follow-ups. The role coordinates across teams and time zones, uses business technology to improve efficiency, anticipates leadership needs, and proactively resolves issues. It is a remote, full-time opportunity requiring strong organization, communication, judgment, adaptability, and attention to detail; prior Executive Assistant experience is not required.

Provides remote user and systems support across Microsoft 365 and business platforms. Responsibilities include troubleshooting hardware, software, access, permissions, and connectivity issues; managing accounts, assets, licenses, and documentation; coordinating escalations; testing system changes; supporting cybersecurity and privacy controls; and identifying recurring issues and workflow improvements.

Manage cross-functional operational initiatives, improve internal processes, coordinate strategic projects and company events, oversee vendors and subscriptions, support business development and branded collateral, and identify AI/automation opportunities (using tools like Claude) to streamline workflows while working closely with leadership.

Lead commercial operations to drive CRM excellence, funnel optimization, and predictable revenue growth. Own Salesforce strategy, data governance, integrations, reporting, and a team of three to standardize processes, improve CRM adoption, and deliver actionable sales performance insights.

Provide timely customer service for the Resware product: identify issues, recommend solutions or workarounds, assist with testing/troubleshooting, translate between customers and technical teams, deliver focused training, maintain quality/productivity standards, and protect sensitive customer information.

Serve as front-line support via phone, email, and text to customers and partners; monitor in-progress deliveries, troubleshoot issues, log interactions in CRM, collaborate across teams, and manage non-standard delivery situations with empathy and urgency.

Provide L1-L3 maintenance, configuration, monitoring, and incident resolution for Verint Workforce Optimization and related voice recording platforms. Perform patching, upgrades, log analysis, and out-of-hours support. Participate in live incident management, follow runbooks and escalation procedures, and collaborate with internal teams, service owners, vendors, and stakeholders in a regulated financial-services environment.