Top Operations & Support Jobs in Kansas City, MO

Lead technical support operations for U.S. and Canadian healthcare customers, managing analysts, incident escalations, ticket workflows, SLAs, KPIs, coverage, and major incident communications. Maintain support documentation, train and develop staff, report trends to leadership, and improve efficiency through tools and AI. The role supports SaaS iPad and web applications, EHR integrations, and enterprise healthcare customers while participating in Pacific-time and after-hours coverage.

The Chief of Staff serves as a strategic partner to the CEO and COO, managing executive operating cadence, board and investor relations, enterprise initiatives, OKRs, strategic planning, and organizational effectiveness. The role leads fundraising strategy across venture, philanthropic, and government sources, including pipeline management, grant execution, investor materials, and stakeholder engagement. It also coordinates executive meetings, tracks KPIs, supports decision-making, and manages cross-functional projects. Travel to markets, conferences, and company meetings is approximately 20–25%.

Lead a global IT support team, drive AI-first ITSM transformation (ServiceNow->Atomicwork), own ITSM processes and SLA governance, partner on JML/identity automation with Platform Engineering, manage vendors, run cross-functional programs, develop regional specialists, and participate in on-call escalations. Position requires East Coast timezone alignment and ~25% international travel.

Own customer technical issues from troubleshooting through resolution in a cloud networking and security environment. Mentor support engineers, create knowledge articles, advocate for customers across Engineering, Customer Success, Professional Services, and Product Management, and align customer needs with Cato solutions. Monitor customer status, identify concerns and growth opportunities, and help improve global support services while collaborating with distributed teams.

Leads the catalog operations function, owning operating models, intake and prioritization, planning cadences, SLAs, governance, workflow optimization, data integrity, and automation. Manages the Catalog Operations team and partners with assortment, customer experience, finance, supply planning, vendors, technology, and data teams. Drives scalable execution for SKU setup, enrichment, lifecycle updates, supplier onboarding, catalog maintenance, and performance reporting while presenting operational recommendations to senior leadership.

Provide frontline technical support for clinicians using Ambience's AI documentation platform via Intercom, email, and PagerDuty. Diagnose and resolve complex EHR integration and user configuration issues, create and maintain Notion/Intercom knowledge resources, escalate trends to Product/Engineering/CS teams, and contribute to CSAT/FCR reporting and on-call rotations.

Own client-facing technical implementation and support across SSO, file transformations, provider networks, engagement platforms, and eligibility workflows. Configure and validate systems, monitor file ingestion, investigate registration and data-quality issues, resolve standard problems, and coordinate escalations with engineering teams. Maintain implementation records, SOPs, knowledge bases, and QA checklists while partnering with Client Success, Implementation, Data Engineering, and Product to improve tooling and processes.

Manage inbound customer support tickets, comments, tasks, and emails for key B2B accounts. Resolve standard record retrieval, delivery, billing, and how-to questions within SLAs; identify and escalate technical issues; document tickets and account notes; monitor queue performance; and surface recurring feedback themes. The role also helps build and refine support playbooks and escalation processes in an early-stage SaaS environment.

Lead live online classes on data center technology for approximately 100 adult learners. Prepare and deliver lessons, answer questions, monitor participation, adapt explanations to varied experience levels, and foster an inclusive learning environment. Collaborate with program staff on scheduling, curriculum and material improvements, document feedback, and support smooth program delivery. The role requires data center or comparable infrastructure experience, technical team leadership, strong Japanese instruction skills, and English communication with internal staff.

Provides administrative support to the Logistics team and leadership by coordinating meetings, travel, calendars, mail, communications, reports, and departmental initiatives. Handles calls regarding HR policies and systems, maintains confidential information, supports associate engagement programs, and delivers timely service to divisions and corporate Logistics stakeholders.