Top Operations & Support Jobs in Kansas City, MO

Own Salesforce CPQ configuration, quote-to-cash workflows, contract and e-signature integrations, and end-user support. Manage Salesforce request intake by gathering requirements, scoping complexity, creating actionable tickets, and routing or prioritizing work. Resolve low-complexity configuration requests, improve documentation and requirements processes with AI-assisted tools, and collaborate with Sales Operations, Marketing Operations, and RevOps stakeholders.

Provide frontline technical support by managing customer tickets, troubleshooting issues, resolving problems, escalating when needed, and communicating clearly. Become an expert in Guidebook’s Builder CMS and product suite, advocate for customers, identify experience trends, improve documentation, and optimize AI support tooling. The role includes assigned weekend coverage, cross-functional collaboration, and consultative customer success support for higher education clients.

Manage deal desk requests, approve non-standard pricing, oversee reseller RFPs and credit terms, and administer commercial pricing workflows in DealHub CPQ. Partner with Sales, Revenue Operations, Finance, resellers, and customers to finalize agreements, ensure policy compliance, resolve complex pricing cases, and support strategic initiatives. Coach team members and identify training opportunities.

Manage document workflows, process and quality-check incoming claims, assign statuses, route files, reconcile balances, validate charges, resolve discrepancies, and perform itemized bill data entry. Monitor file intake, output, and file-sharing accuracy; report system issues through service tickets; analyze document and claims trends; and communicate operational updates across teams. The role requires strong attention to detail, organization, analytical thinking, and proficiency with office and document-management tools.

Provide high-level support to multiple senior executives by managing complex calendars, domestic and international travel, meeting preparation, communications, expenses, and follow-through. Serve as a trusted, discreet partner who anticipates needs, exercises sound judgment, coordinates across global teams, supports strategic initiatives, and represents executives with internal and external stakeholders. The role requires strong organization, executive presence, confidentiality, and independent decision-making.

Lead technical support operations for U.S. and Canadian healthcare customers, managing analysts, incident escalations, ticket workflows, SLAs, KPIs, coverage, and major incident communications. Maintain support documentation, train and develop staff, report trends to leadership, and improve efficiency through tools and AI. The role supports SaaS iPad and web applications, EHR integrations, and enterprise healthcare customers while participating in Pacific-time and after-hours coverage.

The Chief of Staff serves as a strategic partner to the CEO and COO, managing executive operating cadence, board and investor relations, enterprise initiatives, OKRs, strategic planning, and organizational effectiveness. The role leads fundraising strategy across venture, philanthropic, and government sources, including pipeline management, grant execution, investor materials, and stakeholder engagement. It also coordinates executive meetings, tracks KPIs, supports decision-making, and manages cross-functional projects. Travel to markets, conferences, and company meetings is approximately 20–25%.

Lead a global IT support team, drive AI-first ITSM transformation (ServiceNow->Atomicwork), own ITSM processes and SLA governance, partner on JML/identity automation with Platform Engineering, manage vendors, run cross-functional programs, develop regional specialists, and participate in on-call escalations. Position requires East Coast timezone alignment and ~25% international travel.

Own customer technical issues from troubleshooting through resolution in a cloud networking and security environment. Mentor support engineers, create knowledge articles, advocate for customers across Engineering, Customer Success, Professional Services, and Product Management, and align customer needs with Cato solutions. Monitor customer status, identify concerns and growth opportunities, and help improve global support services while collaborating with distributed teams.

Leads the catalog operations function, owning operating models, intake and prioritization, planning cadences, SLAs, governance, workflow optimization, data integrity, and automation. Manages the Catalog Operations team and partners with assortment, customer experience, finance, supply planning, vendors, technology, and data teams. Drives scalable execution for SKU setup, enrichment, lifecycle updates, supplier onboarding, catalog maintenance, and performance reporting while presenting operational recommendations to senior leadership.